amazon initiating refund when buyer has not returned items.
for order no: 204-0324512-2812376
buyer initiated refund and returns because item arrived late. i have contacted buyer to return items. still waiting for the items. i have not initiated a refund and amazon has auto authorised a refund. i am a small business this is my first sale. i need the items back before i can refund. what do i do?
amazon initiating refund when buyer has not returned items.
for order no: 204-0324512-2812376
buyer initiated refund and returns because item arrived late. i have contacted buyer to return items. still waiting for the items. i have not initiated a refund and amazon has auto authorised a refund. i am a small business this is my first sale. i need the items back before i can refund. what do i do?
2 replies
Seller_ZJhFeE3tNKzfh
that isn’t necessarily how it works on Amazon.
Was an Amazon Prepaid Return Label provided?
If so Amazon functions on a refund at first scan system. The customer will have been refunded when the return was scanned at the drop off point. If there are any issues when you do get the item returned you can open a safe t claim. If the item ends up lost by the courier you are supposed to claim via said courier.
If a prepaid return label wasn’t supplied, come back with more info
Seller_ZVAz3d5lZuGid
"...this is my first sale"
Can I suggest you thoroughly read Amazon's 'Seller University' as this tells you all you need to know about your Amazon selling journey - often not an easy one !
