Hi everyone,

We’re a manufacturer, and one of the products we produce—a food coating (like breadcrumbs and similar coatings)—has been a nightmare to list on Amazon. The system keeps assigning it to the wrong category and won’t allow us to select the correct one. After seven days, countless support tickets, and numerous phone calls, we’re still nowhere. Despite providing all the necessary screenshots, links, and detailed information, it feels like Amazon's support team doesn’t read or even glance at the materials we submit.

Frankly, it seems like their staff lacks training or even basic comprehension skills. Their responses often worsen the issue, showing a clear lack of understanding. Requesting escalation to a higher-level team achieved absolutely nothing. Instead, the process has been infuriating—repeatedly asking for the same screenshots I’ve already submitted and offering no actual solutions.

At this point, I’m starting to wonder if Amazon support staff secretly work for eBay in some kind of sabotage role! The level of incompetence is staggering, and it seems like they’re actively trying to make the experience as frustrating as possible.

One “solution” offered was to list the item in the incorrect category. I reluctantly did so, only to be hit with another issue: my GS1 barcode was rejected with an error asking me to prove it’s my number. Odd, considering I already have 33 products listed under the same company prefix. When I opened a ticket to address this, I uploaded the requested documents only to receive a reply asking me to… upload the exact same documents again to the same ticket. It’s baffling.

The entire experience feels like talking to someone who responds to, “I have a yellow car,” by saying, “Put water in a fish tank.” No comprehension whatsoever.

Honestly, I’m at my wit’s end. My issue remains unresolved, and I’m seriously considering pulling all our products from Amazon. As a manufacturer, we can simply focus on eBay and our website—our customers will still find us there. I only listed on Amazon to give customers more options, but if this is what “support” looks like, I’m not sure it’s worth it.

I’d love to hear from others: Is this normal for Amazon? Have you experienced similar problems? Please share your stories—I’d really appreciate knowing I’m not alone in this madness.

Thanks,

Scott