Amazon Customer Support responses to Cases 2
And another example...
When I open a case with Amazon Customer/Seller Support, they always email asking for more information even when what they're asking for was provided in the original support request.
[Moderator edit: removed image containing email address]
How can I tell if someone, who messages me from the product page, actually got one of my FBA items, when they ask for me to send missing parts? How can I find an FBA order by Buyer's name or city?
Amazon Customer Support responses to Cases 2
And another example...
When I open a case with Amazon Customer/Seller Support, they always email asking for more information even when what they're asking for was provided in the original support request.
[Moderator edit: removed image containing email address]
How can I tell if someone, who messages me from the product page, actually got one of my FBA items, when they ask for me to send missing parts? How can I find an FBA order by Buyer's name or city?
2 replies
Seller_OvL8C4BJWiuS9
Because this appears to be FBA, it's Amazon who should be handling this request, not you.
SEAmod
Hello @Seller_HjfyVYcuJdbTf,
I agree with @Seller_OvL8C4BJWiuS9. The fact that support asked you for the FNSKU for the product indicates this order was Fulfilled by Amazon ( FBA). Don't try to reply to the message on the product page with anything other than "Please contact Customer Service from your Amazon account. You can do this from your Orders page."
Susan
