Account Deactivated Under Section 3 – No Policy Violation, No Evidence, No Justice
Hi everyone,
I’ve been running a legitimate business on Amazon UK through a legally registered company, using a standard online arbitrage model. I sourced genuine products from well-known, reputable UK retailers, sent them to Amazon FBA warehouses, and sold them to customers in full compliance with Amazon’s rules.
I have never engaged in any fraudulent activity, review manipulation, counterfeit products, or anything that violates Amazon's policies.
Despite this, my account was suddenly deactivated under Section 3, with a generic claim of "deceptive, fraudulent, or illegal activity." No specific explanation, no evidence, and no warning were provided.
To make things worse, Amazon is withholding my funds, despite the fact that all my transactions were legitimate and customer orders were fulfilled properly.
I’m posting here to ask if anyone has experienced something similar — and if there's any realistic way to resolve this. I’m also preparing to escalate the issue to external authorities like the Financial Ombudsman, since this action has caused both financial and reputational harm.
Thanks in advance.
Account Deactivated Under Section 3 – No Policy Violation, No Evidence, No Justice
Hi everyone,
I’ve been running a legitimate business on Amazon UK through a legally registered company, using a standard online arbitrage model. I sourced genuine products from well-known, reputable UK retailers, sent them to Amazon FBA warehouses, and sold them to customers in full compliance with Amazon’s rules.
I have never engaged in any fraudulent activity, review manipulation, counterfeit products, or anything that violates Amazon's policies.
Despite this, my account was suddenly deactivated under Section 3, with a generic claim of "deceptive, fraudulent, or illegal activity." No specific explanation, no evidence, and no warning were provided.
To make things worse, Amazon is withholding my funds, despite the fact that all my transactions were legitimate and customer orders were fulfilled properly.
I’m posting here to ask if anyone has experienced something similar — and if there's any realistic way to resolve this. I’m also preparing to escalate the issue to external authorities like the Financial Ombudsman, since this action has caused both financial and reputational harm.
Thanks in advance.
0 replies
Seller_BCYTD4xPCreN5
@Julia_Amzn @Ezra_Amazon@Sarah_Amzn @Spencer_Amazon
Seller_k2X0L9mVRT0pW
you can’t buy from retailers to sell on Amazon- has to be a wholesaler or the manufacturer themselves.
Seller_ZJhFeE3tNKzfh
someone will have made a claim about your product. This could be another seller (especially t an issue on listings where a seller has branded a product after their own store) or could be the brand owner themselves.
The problem you’ll now have is Amazon don’t accept retail receipts as proof of a products authenticity.
Seller_ZVAz3d5lZuGid
When they say " "deceptive, fraudulent, or illegal activity." they usually just mean that you have gone against one or other of their policies, and not actually what we understand as fraud or deception.....but as others have said - Amazon rarely accept retail receipts - they might for a while, but then will often ask for proper full invoices from wholesalers or distributors.
Seller_BCYTD4xPCreN5
@Julia_Amzn @Ezra_Amazon @Sarah_Amzn @Spencer_Amazon
I have submitted my ID documents several times before and also attended a live video interview for scheduling purposes and successfully completed the interview. The real reason for this issue appears to be a misunderstanding during the VAT payment process. Specifically, I have submitted the VAT records of my company director. Your system administrator may have been flagged for having more than one company; this is perfectly legal and very common in the UK. There is no intention to change Amazon policies or to mislead or misrepresent. It appears that the automated systems interpreted this as a high signal, which resulted in the unnecessary deactivation of your account. However, since this is clearly a separate false flag caused by automated detection, I respectfully request that a manual review by an experienced member of their team be conducted.
