Hoping a mod might be able to help me with this, as it's a fairly frustrating situation.

Order #: 026-3576752-5905953

Details:

• Buyer decided initiate a return, which they did. Return opened and authorized without any issue
• Prior to the returned item being delivered back to us, the buyer opened a claim requesting a refund
• When the item arrived back to us a day or two later, we reached out to the buyer requesting that they withdraw the claim so that we could process a refund. Claim was still in pending status at this point.
• On May 10 at 3:44 PM, the claim was marked as closed:

• Later that evening, we proceeded to process a refund for the order:

• I assumed everything was good to go. However, almost a week later on May 15, I received another email indicating that the order had been counted against my ODR:

I'm actually not sure how this is even possible without someone from Amazon manually re-opening the claim and then marking it as a defect. Regardless of how it happened though, clearly this is a mistake on Amazon's part. I've already tried submitting an appeal, but unsurprisingly it didn't get me anywhere. Would be great if a mod could assist me in escalating internally so that it doesn't continue to affect my ODR.

Thanks!