We are a long-time Amazon seller urgently needing help with a platform issue that has caused a significant financial loss.

On June 17, a removal order (ID: nqcSuowRkZ) was automatically triggered due to auto-removal settings. The inventory is valued at over $50,000. We realized the mistake quickly and tried to cancel the removal order while it was still marked as “Pending.” Unfortunately, the Cancel button was greyed out, and Seller Support told us it was too late—even though over 1,100 units were still unprocessed.

We've:

1.Opened multiple cases

2.Spoken with Seller Support on the phone

3.Escalated via executive and legal emails

Still no resolution. and units are being liquidated every minute!!!

We are pleading with Amazon to:

1.Stop the unprocessed inventory from being liquidated

2.Investigate why we were locked out of cancelling a pending order

3..Provide compensation for the units already lost, if irreversible

This is not a minor error. We are a small business, and this loss is devastating. Hoping someone from Amazon sees this and can help escalate or provide internal contacts that can actually resolve this.

Has anyone faced this and been able to recover inventory or get support to act in time?

Any help or advice appreciated.