I hope everyone is doing well. I am reaching out to seek urgent help and guidance regarding an issue we encountered with our Amazon seller account.

A few months ago, I purchased 100 units of a product from the authorized wholesaler. I successfully sold 84 items on Amazon after removing 16 damaged units as my prep center advised me not to send them to Amazon FBA to avoid potential issues. Despite my best efforts to ensure compliance, my Amazon seller account was deactivated under Section 3 of Amazon’s Business Solutions Agreement. The reason stated was that I was offering items that may be inauthentic. This came as a shock to me, as I have always been diligent in sourcing products from authorized suppliers, and I take Amazon's policies and guidelines very seriously. I have never engaged in any deceptive or fraudulent activity, and I strive to maintain the highest standards of integrity in our business practices.

Anyway, in response to the deactivation, I promptly provided the original invoice from supplier, along with other supporting documents. However, Amazon rejected the documentation, citing a discrepancy in the purchasing party information. Upon further investigation, I discovered that the invoice provided by supplier had the prep center address, while the billing address matched my Amazon seller account information. This inconsistency may led to Amazon questioning the authenticity of my products. I immediately contacted the supplier and requested a revised invoice that accurately reflects my purchasing information. They complied and provided a new invoice, which I promptly submitted to Amazon. Unfortunately, even with the updated documentation, our account remained deactivated.

Undeterred, I reached out to the brand directly, seeking their assistance to resolve this issue. They responded with a Letter of Authorization (LOA) confirming that the supplier is an authorized distributor of their products. The LOA from brand states that supplier is authorized to import, register, and distribute brand products in the United States. It also confirms that I am an authorized reseller of their products. The LOA is valid from May 1st, 2023, for a period of 6 months. With this compelling evidence in hand, I submitted the LOA and all related documents to Amazon, hoping to reinstate my seller account. However, the response we received was disheartening - they stated that they do not have enough information to reactivate our account.

This setback has left me in a state of confusion and frustration. I have taken every possible step to comply with Amazon's policies and prove the authenticity of our products. I strongly believe that my sourcing practices are transparent and that the products I offer are genuine.

*Now, I am not sure if the total quantity of 100 units on the invoice and 84 units in our inventory is causing this trouble. Could this discrepancy be the reason behind the account deactivation?

*Additionally, I did mistakenly price the product below the recommended $14 Minimum Advertised Price (MAP) set by the brand. However, even after providing the Letter of Authorization (LOA) from brand, my account is still not being reactivated.

*To add to the confusion, I have noticed that the invoice provided by supplier contains the prep center's address, but the billing address is consistent with the information in my Amazon seller account. Is this problem?

*I have sent multiple Plan of Action (POA) submissions to Amazon, but it seems like the issue remains unresolved. I am starting to feel quite helpless in this situation.

I am at a loss as to what else I can do to resolve this issue and get my Amazon seller account reinstated. I feel that I have provided all the necessary evidence and documentation, but Amazon's responses continue to be vague and unhelpful. At this point, I am seeking the support and advice of the Amazon seller community. Has anyone else experienced a similar situation? If so, how did you navigate through it? Any suggestions or guidance would be greatly appreciated.

Thank you for taking the time to read this message and for your understanding. I will keep you updated on any developments and look forward to your valuable input.