The new account is immediately banned and cannot verify identity information
Hello
The new account is immediately banned and cannot verify identity information.
I am a new seller and have successfully registered and started selling at Amazon North America. I started signing up for the Amazon Europe site in June, but Amazon told me I couldn’t verify my identity, but I wasn’t asked for anything or anything.
I received a reply after submitting all the information again through seller support.
Hello
Your Amazon.co.uk account is under review. During the review process, you will not be able to sell on Amazon.co.uk.
You will be requested to verify your identity, business information, or both within 24 hours. Please log in to your Seller Central account and complete the requested steps for verification.
But I did not see the prompt when I logged into the Amazon seller account, only a new notification.
I don’t know what information I need to provide to help Amazon complete the verification.
Can anyone tell me what to do?
Thank you
The new account is immediately banned and cannot verify identity information
Hello
The new account is immediately banned and cannot verify identity information.
I am a new seller and have successfully registered and started selling at Amazon North America. I started signing up for the Amazon Europe site in June, but Amazon told me I couldn’t verify my identity, but I wasn’t asked for anything or anything.
I received a reply after submitting all the information again through seller support.
Hello
Your Amazon.co.uk account is under review. During the review process, you will not be able to sell on Amazon.co.uk.
You will be requested to verify your identity, business information, or both within 24 hours. Please log in to your Seller Central account and complete the requested steps for verification.
But I did not see the prompt when I logged into the Amazon seller account, only a new notification.
I don’t know what information I need to provide to help Amazon complete the verification.
Can anyone tell me what to do?
Thank you
7 replies
Seller_IzMLo2gdzdPPT
Amazon’s historical mail
Hello,
Your Amazon.co.uk seller account is under review. During our review, you will not be able to sell on Amazon.co.uk.
To sell on Amazon.co.uk, we need to verify your identity, business information, or both.
You can confirm that you would like to begin the verification process in one of the following ways.
– Click the “Appeal” button next to this e-mail on the Notifications page in the Performance section of Seller Central (https://sellercentral-europe.amazon.com/gp/customer-experience/perf-notification…)
– Email seller-performance@amazon.co.uk
Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer.
You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to payments-investigate@amazon.co.uk.
We look forward to hearing from you.
Dear Seller,
We were unable to verify the information you provided when registering for a Selling on Amazon payment account and, as a result, your Selling on Amazon payment account could not be opened. Unfortunately, this means that you will not be able to continue to sell on Amazon.
Please take appropriate steps to resolve any open orders. Note that any amounts paid as a result of A-to-z Guarantee claims and chargebacks may be deducted from the balance in your existing Seller Account.
Please do not hesitate to contact Seller Support with any questions you may have:
https://sellercentral-europe.amazon.com/gp/contact-us/contact-amazon-form.html
Kind regards,
Amazon Payments
Hello
Your Amazon.co.uk account is under review. During the review process, you will not be able to sell on Amazon.co.uk.
You will be requested to verify your identity, business information, or both within 24 hours. Please log in to your Seller Central account and complete the requested steps for verification.
Amazon Payments Europe S.C.A. (société en commandite par actions), partnership limited by shares, is a company registered in Luxembourg, Registration Number (RCS Luxembourg) B 153 265, with its corporate office at 38 avenue John F. Kennedy, L-1855 Luxembourg. VAT Number LU 24448288. Amazon Payments Europe S.C.A. is authorised by the Commission de Surveillance du Secteur Financier as an Electronic Money Issuer (licence number 36/10). Amazon Payments is a trading name of Amazon Payments Europe S.C.A.
Sincerely,
Seller Performance Team
Amazon.co.uk
Seller_IzMLo2gdzdPPT
I have sent your email as prompted, this is my last appeal.
I am not sure if I can pass - I am exhausted.
Thank you
Seller_kJXiJ8jNOV0Me
The Amazon process is possibly the most stressful thing you can engage in, you are being asked to resubmit documents but no explanation on how or where to resubmit. We have been an Amazon customer for several years, yet they still need to verify who you are when you start to sell. We elevated our complaints after 3 weeks of trying and the elevation process has the opposite effect in that the normal channels become void. This was explained to me when I contacted support as you have the escalations team deal with the process(The escalations team are slower to respond than the normal verification team). For a multi-billion-dollar company, you can do better than this. We are about to give up. We are a 10yr old company of which any idiot could verify who we are except Amazon. Too much technology and not enough common sense.
