Is anyone else having problems with listing items for sale since the new listing page?
I haven’t seen it mentioned anywhere in the forums so curious to know if anyone else is finding listing items for sale very difficult and slow? Almost daily I’ve had problems since this new listing page. Today’s problem - listed approx 20 books this morning and only 1 showing in my inventory. I’ve also only had the one confirmation email to say “Listing Confirmation”. I hardly ever had problems with the old listing page, ok it looked a bit old and dated, but it was very reliable. This new listing page is awful, and a big step back in my opinion.
It just seems listing new stock is slow and hard work with Amazon this past few weeks. Anyone else finding the same?
Is anyone else having problems with listing items for sale since the new listing page?
I haven’t seen it mentioned anywhere in the forums so curious to know if anyone else is finding listing items for sale very difficult and slow? Almost daily I’ve had problems since this new listing page. Today’s problem - listed approx 20 books this morning and only 1 showing in my inventory. I’ve also only had the one confirmation email to say “Listing Confirmation”. I hardly ever had problems with the old listing page, ok it looked a bit old and dated, but it was very reliable. This new listing page is awful, and a big step back in my opinion.
It just seems listing new stock is slow and hard work with Amazon this past few weeks. Anyone else finding the same?
0 replies
Seller_BS5lg2keRs2QO
I’ve only ever used the “new” listing page, no problems aside from yesterday.
Seller_jX19g2IWGiNIG
I’ve had problems listing books today.
Some are not showing up in the listing or inventory at all, some show up immediately.
Haven’t had a confirmation e-mail for weeks.
Seller_zMdVY1OvvxqwA
Glad you’ve started this thread, thought it was just me. I’ve also been having problems both yesterday and today, around 30% of my freshly listed books are not showing in my inventory, some more than 24 hours later. Wondering if this issue is only affecting books as we all seem to be booksellers?? I’ve been getting listing emails only for the ones that are showing in my inventory. The rest seem to just have been eaten by Amazon’s system. I tried to have an online chat with SS earlier but it never connected me to an operative- I gave up after 15 minutes. The whole place is falling apart.
In general, I don’t like the new listing page, it’s more change for the sake of it, and any change with Amazon never seems to be an improvement, only ever a backward step.
Seller_j4qOx3FnSoENm
We’ve got a problem where it’s saying that information like fabric composition is missing but when you go into inventory to double check the info is there and correct as per the template requirements.
Seller_LPQTXAx3oIrLt
I thought I’d give it another go at listing stock…
12 items listed approx 2 hours ago. Only 4 showing in my inventory, for which I received the automatic Listing Confirmation email for each of the 4 items. The other 8 items are missing - although they did seem to list ok, I didn’t receive the Listing Confirmation email, and they are not in my inventory.
I have spoken to Seller Support on the phone who said they haven’t heard of any problems. Unfortunately the line got cut off when the SS representative tried to further connect me to the technical team.
So, for now and until it’s fixed it looks like I won’t be listing any further stock on here.
Seller_zMdVY1OvvxqwA
Well, I’ve just spent and hour and a half talking to SS, halfway through I was passed to someone with greater knowledge and tools but even then, they couldn’t work out what the problem was! At least they grasped there is an issue- they had me attempting to list stuff while they waited and it didn’t work. They have now passed the case to a more technical department and have said I will get a response via email. It better not have gone to the Black Hole department, that’s all I can say…
I did emphasise there is a thread about this and that it’s not just me, other sellers are affected. It’s a wider problem.
We wait…!
Seller_zMdVY1OvvxqwA
Well, I heard back from SS and I don’t understand a word of what they said!
"We understand your concern is that you are unable to successfully list the SKUs in your Inventory.
We have reviewed the SKUs provided by you and see that they failed to list in your Inventory as the product ID provided for the listings were invalid.
Please know that as per the new update you will not be able to list the ASINs with product ID as ASINs, the listing must have a valid product ID provided during adding the product to created successfully.
I kindly request you to please list the ASINs with a valid product ID to fix the issue."
I have no idea what they are talking about!! I had a chat with someone from SS who said that the ISBN is the product ID. Of course, I was listing the books according to the ISBN, and the page is Amazon’s, not mine. After I briefly explained the whole thing again she then suggested I clear my cache and cookies. I felt she had zero grasp of the issue and so gave up and emailed SS back.
For goodness sake… I thought I was getting somewhere yesterday.
Seller_zMdVY1OvvxqwA
Not an update on the issue, but I have just figured out how to list books using an upload file and can report that it works for books that are affected by this glitch. Stuff that has not been appearing in inventory when listing manually does appear successfully when uploaded via a file. I know uploading files isn’t for everyone- I’ve avoided it long enough myself- but it may be a useful work-around to get stock on the site while Amazon sorts itself out (or doesn’t- that remains to be seen!)
Seller_zMdVY1OvvxqwA
Actually, sorry guys, some books are still not adding even via upload. I am getting error messages for some, saying the ASIN does not exist in Amazon’s catalogue, even though it’s right there! Surely people who use upload files routinely must be getting these messages as well, unless this issue is specific to some sellers. Wondering is Amazon has a problem with us, rather than the stuff we are trying to list…?
Seller_nT7psArrIHc2I
I have tried adding a book 3 times now and it just not showing up. I have a feeling it will suddenly appear in a weeks time.
I also put through a refund and sent a message to a customer on Friday and so far the refund is just stuck on pending and no response from the customer (I fear the message isn’t getting through to him)
