Why am I being continually asked for EC Declaration of Conformity on non-toy items?
I'm off on maternity leave (with 3 weeks left to go until due date with baby!) and am suddenly being continually emailed with listings getting removed due to needing an "EC Declaration of Conformity", however I sell decorative seeds for gardening and scrap-booking, and my products aren't toys :(
My colleague is keeping the business running in my absence, but isn't able to deal with this for me as she isn't trained on these kinds of issues. I'm really stressed as I have no time to sort this and these products are the business income. Without these sales, I can't continue to pay my staff during my leave... I appealed and was still told that my products are toys! (Maybe because they're decorative/printed seeds within the arts & crafts category so by some long stretch they've justified that they are??) Seller Support won't help me either. How can I get an EC for some seeds? Is it easy to do? Or how can I resolve this? I have opened 3 cases but all just unhelpful.
Thanks so much for any help
Why am I being continually asked for EC Declaration of Conformity on non-toy items?
I'm off on maternity leave (with 3 weeks left to go until due date with baby!) and am suddenly being continually emailed with listings getting removed due to needing an "EC Declaration of Conformity", however I sell decorative seeds for gardening and scrap-booking, and my products aren't toys :(
My colleague is keeping the business running in my absence, but isn't able to deal with this for me as she isn't trained on these kinds of issues. I'm really stressed as I have no time to sort this and these products are the business income. Without these sales, I can't continue to pay my staff during my leave... I appealed and was still told that my products are toys! (Maybe because they're decorative/printed seeds within the arts & crafts category so by some long stretch they've justified that they are??) Seller Support won't help me either. How can I get an EC for some seeds? Is it easy to do? Or how can I resolve this? I have opened 3 cases but all just unhelpful.
Thanks so much for any help
7 replies
Seller_ZJhFeE3tNKzfh
Looking at your listings - the issue isn't the product itself - its how you are marketing them.
Just some terms from your titles...
"Kids Crafts"
"Children's Write Your Own"
"Kids Nursery Activities"
Amazon therefore sees you are marketing these items to be used by children, so a CE mark is needed.
Whether you can avoid this by removing all reference to it being used by children now, I'm not sure - but the above text is the issue.
Seller_KlbXZHzQGSDZv
It will be worth checking the categoration as Amazon have a nasty habit of changing this without telling the seller.
