KYC Verification (Account been down for 7 weeks)
Our account has been down for nearly 2 months due to KYC verification issues.
We have submitted and changed the documents a couple times as requested, but they keep being denied.
We've adhered to all the requested document requirements, but keep being denied.
We last received a performance notification on the 25th June, re-submitted documents on the same day, and heard nothing. I was told it would take 5 days to review.
I've sat on live chat several times and each time I get told an 'internal team is investigating and will contact you by email' and then I never receive anything by email.
Can anyone help? We're missing out on a lot of revenue for our business during this extended down time
KYC Verification (Account been down for 7 weeks)
Our account has been down for nearly 2 months due to KYC verification issues.
We have submitted and changed the documents a couple times as requested, but they keep being denied.
We've adhered to all the requested document requirements, but keep being denied.
We last received a performance notification on the 25th June, re-submitted documents on the same day, and heard nothing. I was told it would take 5 days to review.
I've sat on live chat several times and each time I get told an 'internal team is investigating and will contact you by email' and then I never receive anything by email.
Can anyone help? We're missing out on a lot of revenue for our business during this extended down time
1 reply
Seller_ZVAz3d5lZuGid
None of us here can help as don't have access to your account. To get any help you need to tag in some forum mods to your post, and they may be able to help/advise, but their powers are limited, though they can pass on to specialist team, apparently.
