Join call but Internal Error
I received a request to re-verify my identity. I accessed the Amazon-provided link, but an error always occurs when I click on JOIN CALL. I've tried using both my laptop and phone, but it still doesn’t work. Could there be an error or some misunderstanding? I kindly request Amazon support to assist me.
Thank you.
1 reply
Atlas_Amazon
Hello @Seller_ceZ6IVFLklwan
Thank you for the information provided regarding your attempts to complete verification. I understand you have been experiencing errors which has caused delays in your ability to complete the verification. If you are experiencing issues, we encourage you to clear your cookies and cache, in addition to, attempting to utilize a separate browser.
If you have attempted this and are still seeing this screen, we ask that you provide a screenshot that includes a timestamp with the date for our team to further review. You can provide this either on this thread or through a case for our team to see.
If providing in a case, be sure to include a brief explanation of the issues you are experiencing. Feel free to share the case ID to this thread for our team to monitor.
Best,
Atlas
