Prime delivery promise extension has been repeatedly applied due to courier-related issues
Can anyone advise on how to prevent Amazon from applying for the delivery promise extension due to courier issues? For the past two weeks, our Prime listing has been shifted to 2-day delivery, and seller support hasn’t been helpful. They keep saying they’ve raised an exception, but the delivery promise extension won’t be lifted until seven days after the defect date. If another courier defect occurs the next day, we end up back in the same cycle. Is there any workaround for this besides contacting seller support?
Prime delivery promise extension has been repeatedly applied due to courier-related issues
Can anyone advise on how to prevent Amazon from applying for the delivery promise extension due to courier issues? For the past two weeks, our Prime listing has been shifted to 2-day delivery, and seller support hasn’t been helpful. They keep saying they’ve raised an exception, but the delivery promise extension won’t be lifted until seven days after the defect date. If another courier defect occurs the next day, we end up back in the same cycle. Is there any workaround for this besides contacting seller support?
7 replies
Angie_Amazon
Hello @Seller_bEVffZ7p8XgSn,
Can you please provide the case ID of your contact with Seller Support?
I'll gladly have a look into it once I have the case.
Regards,
Angie 🌼
