We lost the “buy box” for all products!
Hi Amazon Professionals,
We have been selling on Amazon for years, well aware Amazon policies and doing our best to maintain our account health. We lost listings' Buy Box option for all of our products overnight with no reasons.
Contacted seller support many times but none are able to provide solutions. Any experience sellers with this same issue, thank you for your advise!
Account Health Rating - 228
Order Defect Rate - 0.32%
Late Shipment Rate - 0.00%
Valid Tracking Rate - 100%
On-Time Delivery Rate - 100%
Thanks in advance!!!
We lost the “buy box” for all products!
Hi Amazon Professionals,
We have been selling on Amazon for years, well aware Amazon policies and doing our best to maintain our account health. We lost listings' Buy Box option for all of our products overnight with no reasons.
Contacted seller support many times but none are able to provide solutions. Any experience sellers with this same issue, thank you for your advise!
Account Health Rating - 228
Order Defect Rate - 0.32%
Late Shipment Rate - 0.00%
Valid Tracking Rate - 100%
On-Time Delivery Rate - 100%
Thanks in advance!!!
1 reply
Glenn_Amazon
Hi there @Seller_9ZhCgvnHVOnVO,
I'm sorry you are having concerns with the Featured Offer. It sounds like you may be having some issues with your Featured Offer Eligibility. In general Amazon doesn't provide any details regarding the Featured Offer but I can request an internal review of your Eligibility if you provide your most recent Seller Support Case on the subject. Thank you for your understanding.
-Glenn
