my account has been deactivated in error
Hello , my account has been deactivated in error for more than one year and there's no options to do anything in my account "Account Health" (it's in process forever!). I can't even open a case (would be closed automatically). I have nowhere to contact amazon to solve the issue. Please advise and Help me!!
my account has been deactivated in error
Hello , my account has been deactivated in error for more than one year and there's no options to do anything in my account "Account Health" (it's in process forever!). I can't even open a case (would be closed automatically). I have nowhere to contact amazon to solve the issue. Please advise and Help me!!
5 replies
Seller_ZVAz3d5lZuGid
You must have been given a reason for the deactivation in the initial email you received - they do not just deactivate an account for no reason.
Was this a new account that was never fully verified ? - if so it must have been something in the verification documents you submitted that was not acceptable. We cannot help or advise without a bit more info.
Or was it an account you had been selling on and then deactivated ?
Seller_yk3kzHpjMMa4B
Hi @Seller_nm08ewRYO1ewH,
I am Mary here to assist you.
From your post, We understand that you need help with reactivation of your selling account.
We would like to help you with more information, Could you please share the first and last performance notification that was sent when your account was deactivated from team?
You can find the detailed information by following the below pathway
Seller central > Performance Tab > Performance notifications
This will give us more clarity on the problem so that we can help you better and provide more insights on the same.
If you need any further assistance, you can post here so that we can help you.
Regards,
Mary.
