We had our account deactivated for a product we were on a listing for, as Amazon deemed it 'inauthentic'. We never sold this product at all on Amazon or had any inventory for it, so unsure as to why our account was deactivated. Amazon asked us to provide an invoice for the product but since we haven't sold this, we never bought any from our supplier either and therefore dont have an invoice. Tried to write letters of appeals, submit an invoice of a different ASIN but of the SAME brand, and nothing seems to be working. We listed the product as it was one we planned to sell, but then realised it's not worth selling. Again, we did not purchase from our supplier or sell on Amazon.

We've explained the situation clearly in our appeal, and understand our mistake was still having the listing active for a product we weren't planning to sell, and we've sent an appeal with corrective actions we will take (which we cant right now due to the suspension) and preventive actions. The appeal we've sent clearly states all of this but it keeps getting rejected, I'm not sure if they even bother reading it or not. I think an escalation would be needed.

If someone from Amazon could respond, and escalate we'd greatly appreciate it. @Ash_Amazon, I've seen that you've transferred cases to other teams for review and just wanted to know if you could do the same here if possible?