Account Suspended for Selling Bundled Items - No Warning, Funds Withheld, and 1000+ Units Stranded
Hi everyone,
Last week our seller account was suspended with no prior warning. The stated reason was that we were selling bundled items under one of our ASINs.
Amazon immediately withheld our funds and now we have over 1,000 units stranded across multiple SKUs, not just the one in question.
We have already submitted all relevant invoices for the affected item, purchased from a well-known UK wholesaler, along with proof of payment (bank transaction). Despite this, we continue to receive generic responses such as "We don't have enough information to reinstate your account."
This has caused significant distress and disruption to our business.Has anyone else experienced a similar suspension related to bundling policy violations? What steps did you take to get your account reinstated, or to at least retrieve your funds and inventory?
Any guidance or shared experience would be greatly appreciated.
Thank you.
Account Suspended for Selling Bundled Items - No Warning, Funds Withheld, and 1000+ Units Stranded
Hi everyone,
Last week our seller account was suspended with no prior warning. The stated reason was that we were selling bundled items under one of our ASINs.
Amazon immediately withheld our funds and now we have over 1,000 units stranded across multiple SKUs, not just the one in question.
We have already submitted all relevant invoices for the affected item, purchased from a well-known UK wholesaler, along with proof of payment (bank transaction). Despite this, we continue to receive generic responses such as "We don't have enough information to reinstate your account."
This has caused significant distress and disruption to our business.Has anyone else experienced a similar suspension related to bundling policy violations? What steps did you take to get your account reinstated, or to at least retrieve your funds and inventory?
Any guidance or shared experience would be greatly appreciated.
Thank you.
6 replies
Seller_k2X0L9mVRT0pW
did you sell your bundled items under a correct barcode? If different brands do you have permission to sell their products in a bundle?
Seller_w9VI3UyAR7oxH
maybe they just want an appeal letter stating that you learned from your mistake and wont do it again in future .
the suspension team are great at telling you when they dont have enough information ... but will rarely say what IS required.
I guess they expect us to be mind readers .
Seller_AoeGK1BjeRVxz
Hi, can you dm me with the Asin in question?
Amazon seems to be doing weird things recently. as they destroyed 140 units for unauthentic claim. and after a week of destroying the stock - they reinstated the listing in question...
Seller_nUuaTDqXjWHrS
Hello,
Best to consider some professionals in the market who help to reinstate Amazon accounts with some fees charge. Worth paying their fees rather westing so much time trying to sort it yourself.
You can google them.
Thanks
Seller_6HXPDZ2n6YG3n
Can any of you able to check this please?
@Sakura_Amazon_ @Sarah_Amzn @Ezra_Amazon @Julia_Amazon @Simon_Amazon @Ash_Amazon
Seller_sJUyozDeS1DKy
Hi I been same with Amazon in think i done nearly or over 50 appeal and call each time apply for mediation while you doing appeal as mediation right now taking long time for reply
