Issue with all new fba warehouse shipments being marked as defective after account reactivation
My account suspended in November 2024 was reactivated in April 2025 after a video call. The new shipment I sent to the fba warehouse after reactivation was all marked as unfulfillable. The support cases I opened did not provide a solution.
After my research I realized that I am not the only one with this problem. I saw that other people who were suspended and their account was reactivated had the same problem. When I checked this forum, there is even a seller who wrote that after his account was reactivated, he shipped 7 times to the fba warehouse and all of them were marked as unfullfilment. So I think it's a systemic error and that's why I'm afraid to send new shipments to the FBA warehouse.
My business and other people's businesses are suffering serious losses because of this situation. I would be very grateful if you take care of the issue and offer a solution.
Best regards...
Issue with all new fba warehouse shipments being marked as defective after account reactivation
My account suspended in November 2024 was reactivated in April 2025 after a video call. The new shipment I sent to the fba warehouse after reactivation was all marked as unfulfillable. The support cases I opened did not provide a solution.
After my research I realized that I am not the only one with this problem. I saw that other people who were suspended and their account was reactivated had the same problem. When I checked this forum, there is even a seller who wrote that after his account was reactivated, he shipped 7 times to the fba warehouse and all of them were marked as unfullfilment. So I think it's a systemic error and that's why I'm afraid to send new shipments to the FBA warehouse.
My business and other people's businesses are suffering serious losses because of this situation. I would be very grateful if you take care of the issue and offer a solution.
Best regards...
2 replies
Jameson_Amazon
Thank you for reaching out on the Seller Forums, @Seller_kKnDNxAsQgQuA!
Just wanted to check in with you, has there been any updates to this shipment since posting this thread? If you're still experiencing this issue, can you please send me your Seller Support case IDs for this? I'd be happy to take a further look into those correspondences to see how I can best help here.
Thanks again,
Jameson
