Hello, I’m seeking advice.

I recently had my Amazon seller account deactivated under Section 3 due to “manipulation allegations.” After speaking with a helpful Amazon representative, I was informed that the deactivation may be linked to a recent spike in visits and sales on my listings.

As an experienced social media marketer with over eight years of selling on Amazon, I regularly invest substantial amounts into advertising on platforms like Pinterest, Instagram, and Facebook to drive legitimate traffic to my Amazon products. I’ve gathered all my marketing invoices and provided detailed explanations, including screenshots from my marketing accounts, to demonstrate that these traffic spikes are a result of my legitimate advertising efforts.

Despite these efforts, my account remains deactivated with the message that “This submission did not include the information as requested on the Account Health page.” I am finding it incredibly difficult to understand what specific information is missing or why these legitimate marketing activities are being flagged under Section 3.

My questions are:

1. Am I in the wrong for advertising? It seems like running compliant marketing campaigns to drive sales has somehow negatively impacted my account. All of my ads strictly adhere to Amazon’s policies.

2. Could competitor sabotage be a factor? I’ve heard of cases where competitors send bogus traffic to listings to trigger Amazon’s systems. Is it possible that this has happened to my account? How would Amazon identify and handle such a situation?

I’ve been a dedicated Amazon seller for over eight years and have never encountered issues like this. I’m genuinely confused and concerned about the lack of clarity in the deactivation process. Any advice or assistance from fellow sellers or Amazon representatives would be greatly appreciated. I’m eager to resolve this issue and continue providing great products and service on the platform.

Thank you in advance for your help.