Safe T Claim Help / Prior Refund
Hi,
A Customer filed a Return for Late Delivery. Amazon prior refunded but the Customer Never returned the Package. The Case Closed today with Customer refunded I have tried to make a Safe-T claim but got the following message
Check Eligibility
This order is not eligible for a SAFE-T claim because you have issued a refund to the customer. Only refunds issued to customers by Amazon, on behalf of sellers, are eligible for reimbursement.
Amazon issued the refund not me so why is it saying this?
Can anyone help?
@Julia_Amazon@Maja_Amazon@Winston_Amazon
Order Number: 026-6180743-0025900 / Thanks
Safe T Claim Help / Prior Refund
Hi,
A Customer filed a Return for Late Delivery. Amazon prior refunded but the Customer Never returned the Package. The Case Closed today with Customer refunded I have tried to make a Safe-T claim but got the following message
Check Eligibility
This order is not eligible for a SAFE-T claim because you have issued a refund to the customer. Only refunds issued to customers by Amazon, on behalf of sellers, are eligible for reimbursement.
Amazon issued the refund not me so why is it saying this?
Can anyone help?
@Julia_Amazon@Maja_Amazon@Winston_Amazon
Order Number: 026-6180743-0025900 / Thanks
13 replies
Simon_Amazon
Hello @Seller_PU8ypkNZEJU9p,
Here Simon from Amazon, happy to help.
I will check your case and I will provide feedback as soon as possible.
-Simon
Sarah_Amzn
Hello @Seller_PU8ypkNZEJU9p,
We're hosting an "Ask Amazon" event with the Safe-T team on September 10th.
You can find more details here.
We invite you to participate and ask questions about Safe-T processes and get expert replies.
Kind regards,
Sarah.
