Help Needed: Compliance Notification in EU and UK Accounts - Updated US tax identity information required)
Hi everyone,
We recently received a critical notification stating that updated US tax identity information is required. Here are the details:
- A new W-8 tax form is needed. If we do not provide this updated information, our selling account will be temporarily deactivated, and our listings will be removed.
- We must complete the self-service tax interview before the due date of December 30, 2024
- This issue will have a significant impact on our account if left unresolved.
We received this notification in our EU and UK accounts, but not in our US account. After contacting Account Health support, we were informed that this is not a glitch; it’s part of the compliance process.
We would greatly appreciate any insights or advice from the group on how to move forward with this. We want to ensure we handle this correctly to avoid any issues in the future, especially since we also have our own US account under the same brand.
Thank you!
Help Needed: Compliance Notification in EU and UK Accounts - Updated US tax identity information required)
Hi everyone,
We recently received a critical notification stating that updated US tax identity information is required. Here are the details:
- A new W-8 tax form is needed. If we do not provide this updated information, our selling account will be temporarily deactivated, and our listings will be removed.
- We must complete the self-service tax interview before the due date of December 30, 2024
- This issue will have a significant impact on our account if left unresolved.
We received this notification in our EU and UK accounts, but not in our US account. After contacting Account Health support, we were informed that this is not a glitch; it’s part of the compliance process.
We would greatly appreciate any insights or advice from the group on how to move forward with this. We want to ensure we handle this correctly to avoid any issues in the future, especially since we also have our own US account under the same brand.
Thank you!
12 replies
Roberto_Amazon
Hello! @Seller_QgrrqkHwfLMmL
This is Roberto. Thank you for using the Forums.
I understand that you were notified to complete the self-service tax interview for your US account. I have tried to look into this, but I couldn't locate the US account you are related to. I see that you opened a thread (below) in our US Forums, please follow up in the thread below, one of our US community managers will follow up as soon as they can:
Additionally, I would recommend you to raise a case with the US Seller Support team for further advice.
Regards,
Roberto_Amazon
@Seller_QgrrqkHwfLMmL
These questions have been forwarded for review. I am still waiting for clarity from our partners teams on this.
Regards,
Roberto
Roberto_Amazon
Hey there! @Seller_QgrrqkHwfLMmL
I am still waiting on clarity on your questions, once I have relevant information, I will let you know in this same thread.
Roberto_Amazon
Hello! @Seller_QgrrqkHwfLMmL
Thanks for the patience. Our teams are still looking into this.
Regards,
Roberto_Amazon
@Seller_QgrrqkHwfLMmL We continue to review this matter. Thanks for the patience.
Roberto_Amazon
@Seller_QgrrqkHwfLMmL Hello there!
This is still under review. Thanks for the continued patience.
Roberto_Amazon
@Seller_QgrrqkHwfLMmL
Hello there! I continue to push for answers to your questions, I will get back to you once I have information that I can share.
Regards,
Roberto_Amazon
Hello! @Seller_QgrrqkHwfLMmL
This issue is still under review, due to the complex of your concerns, I had to ask several teams to clarify this. Once I have an update, I will let you know.
