This is a fun one, Can someone have a look at this please as it is honestly rediculous.

@Ezra_Amazon

@Julia_Amazon

@Spencer_Amazon

Order ID: 203-9131482-3497103

Customer purchased £85.95 item on April 3rd, Send tracked & signed 24, royal mail show delivery photo of customer with parcel inside doorway and signature. 2 months later i get this message:

Hi I ordered this item from you quite a while ago but it arrived damaged and I just wondered if it would be possible for you to give me a refund please thanks.

Had brief discussion saying that they could start a return, send it back and i would refund them but they said they wanted to keep it and have a refund. i explained that they would need to return it and they said that they would keep it as they didn't want to send it back.

Several days later they filed an A-Z claiming non-delivery

Customer comments:

Hi I ordered this item quite a while back and it got delivered but I didn't receive it because I couldn't find it possibly because someone might of nicked it and I just wondered if it would be possible for you to let me have a refund please thanks.

I provided screenshots of the previous messages and proof of delivery as requested and then a couple of days later had a message saying that the customer had dropped the claim.

Then today a refund was granted and my appeal was denied apparently because i didn't provide proof of the previous messages from the customner stating that they had indeed received the parcel despite supplying screenshos of all prior messages sent back and forth through amazon and royal mails proof of delivery.