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    Seller_e9T3GRIOoNe0S

    COURIER ISSUE

    Hello Amazon.

    I’m facing an issue that has been occurring for the past few days. When I try to confirm shipment, the UPS courier option is no longer available in the carrier list, and the Other carrier option is also missing.

    Previously, I dispatched many orders using UPS without any issues, but now I’m unable to add the tracking numbers because neither UPS nor the Other option is available.

    Could you please check if this is a temporary Amazon glitch or if there is an issue with my seller account? I would appreciate it if you could investigate and help resolve this as soon as possible.

    Thank you. @Abella_Amazon@Spencer_Amazon@Sandy_Amazon@Manny_Amazon@Topher_Amazon@Christine_Amazon@Sarah_Amzn@Jonathan_Amazon

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    Seller_e9T3GRIOoNe0S

    COURIER ISSUE

    Hello Amazon.

    I’m facing an issue that has been occurring for the past few days. When I try to confirm shipment, the UPS courier option is no longer available in the carrier list, and the Other carrier option is also missing.

    Previously, I dispatched many orders using UPS without any issues, but now I’m unable to add the tracking numbers because neither UPS nor the Other option is available.

    Could you please check if this is a temporary Amazon glitch or if there is an issue with my seller account? I would appreciate it if you could investigate and help resolve this as soon as possible.

    Thank you. @Abella_Amazon@Spencer_Amazon@Sandy_Amazon@Manny_Amazon@Topher_Amazon@Christine_Amazon@Sarah_Amzn@Jonathan_Amazon

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    Susi_Amazon
    In reply to: Seller_e9T3GRIOoNe0S’s post

    Hello @Seller_e9T3GRIOoNe0S,

    Thank you for reaching out. We would like to recommend a few things to check:

    • make sure your account settings and carrier preferences are still configured correctly
    • try clearing your browser cache or using a different browser to see if it's a display issue.

    If the problem persists, it would be helpful to have a case ID from Seller Support so we can investigate what's happening with your account. If you haven't already opened a case, I'd recommend contacting them to report this issue with details about when it started and which shipments are affected.

    -Susi 🌿

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    Seller_e9T3GRIOoNe0S

    COURIER ISSUE

    Hello Amazon.

    I’m facing an issue that has been occurring for the past few days. When I try to confirm shipment, the UPS courier option is no longer available in the carrier list, and the Other carrier option is also missing.

    Previously, I dispatched many orders using UPS without any issues, but now I’m unable to add the tracking numbers because neither UPS nor the Other option is available.

    Could you please check if this is a temporary Amazon glitch or if there is an issue with my seller account? I would appreciate it if you could investigate and help resolve this as soon as possible.

    Thank you. @Abella_Amazon@Spencer_Amazon@Sandy_Amazon@Manny_Amazon@Topher_Amazon@Christine_Amazon@Sarah_Amzn@Jonathan_Amazon

    66 views
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    user profile
    Seller_e9T3GRIOoNe0S

    COURIER ISSUE

    Hello Amazon.

    I’m facing an issue that has been occurring for the past few days. When I try to confirm shipment, the UPS courier option is no longer available in the carrier list, and the Other carrier option is also missing.

    Previously, I dispatched many orders using UPS without any issues, but now I’m unable to add the tracking numbers because neither UPS nor the Other option is available.

    Could you please check if this is a temporary Amazon glitch or if there is an issue with my seller account? I would appreciate it if you could investigate and help resolve this as soon as possible.

    Thank you. @Abella_Amazon@Spencer_Amazon@Sandy_Amazon@Manny_Amazon@Topher_Amazon@Christine_Amazon@Sarah_Amzn@Jonathan_Amazon

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    COURIER ISSUE

    by Seller_e9T3GRIOoNe0S

    Hello Amazon.

    I’m facing an issue that has been occurring for the past few days. When I try to confirm shipment, the UPS courier option is no longer available in the carrier list, and the Other carrier option is also missing.

    Previously, I dispatched many orders using UPS without any issues, but now I’m unable to add the tracking numbers because neither UPS nor the Other option is available.

    Could you please check if this is a temporary Amazon glitch or if there is an issue with my seller account? I would appreciate it if you could investigate and help resolve this as soon as possible.

    Thank you. @Abella_Amazon@Spencer_Amazon@Sandy_Amazon@Manny_Amazon@Topher_Amazon@Christine_Amazon@Sarah_Amzn@Jonathan_Amazon

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    Tags:UPS
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    Susi_Amazon
    In reply to: Seller_e9T3GRIOoNe0S’s post

    Hello @Seller_e9T3GRIOoNe0S,

    Thank you for reaching out. We would like to recommend a few things to check:

    • make sure your account settings and carrier preferences are still configured correctly
    • try clearing your browser cache or using a different browser to see if it's a display issue.

    If the problem persists, it would be helpful to have a case ID from Seller Support so we can investigate what's happening with your account. If you haven't already opened a case, I'd recommend contacting them to report this issue with details about when it started and which shipments are affected.

    -Susi 🌿

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    Susi_Amazon
    In reply to: Seller_e9T3GRIOoNe0S’s post

    Hello @Seller_e9T3GRIOoNe0S,

    Thank you for reaching out. We would like to recommend a few things to check:

    • make sure your account settings and carrier preferences are still configured correctly
    • try clearing your browser cache or using a different browser to see if it's a display issue.

    If the problem persists, it would be helpful to have a case ID from Seller Support so we can investigate what's happening with your account. If you haven't already opened a case, I'd recommend contacting them to report this issue with details about when it started and which shipments are affected.

    -Susi 🌿

    00
    user profile
    Susi_Amazon
    In reply to: Seller_e9T3GRIOoNe0S’s post

    Hello @Seller_e9T3GRIOoNe0S,

    Thank you for reaching out. We would like to recommend a few things to check:

    • make sure your account settings and carrier preferences are still configured correctly
    • try clearing your browser cache or using a different browser to see if it's a display issue.

    If the problem persists, it would be helpful to have a case ID from Seller Support so we can investigate what's happening with your account. If you haven't already opened a case, I'd recommend contacting them to report this issue with details about when it started and which shipments are affected.

    -Susi 🌿

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