At my wits end trying to get answers

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Seller_Hy3M3wKRmOFRV

At my wits end trying to get answers

Does anyone know of anyway that I can speak to a real life human being on the telephone at amazon? Tough one I know!

I have spent the last 3 days trying to sort a problem with bank detail on Amazon, I have filled out the bloody email help thing about 10 times now and each time I have added my contact number and ticked that it is urgent, as well as wasting an hour and a half on that chat rubbish!

I have managed to speak to a real person once only to be told that that wasn't their teams job and that they couldn't transfer me to the correct team, so what I need to do is go to the help, click issue not here, email, phone number and click urgent. To no avail, shocker right!!

When they do respond to the email they have not called once they just keep send the same to emails "You need to go to the help section, click issue not here etc..." or "What you need to do is go to Deposit Method, click retry Blah Blah Blah"

I know what I need to do and I know how to do it, my problem is that Amazon won't let me do it! When I click on retry it just refreshes the same page.

All I want it to speak to a person from the correct department that knows how to fix the issue!!

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Tags:Bank account, Verification
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JiAlex_Amazon

Hello @Seller_Hy3M3wKRmOFRV

Following on your post. Could you provide case ID for us to have a look? Also, for you to request a phone call from our support department, if you have a professional account, go to Seller Central and click Help in the top right corner.

Choose help and resources from the drop-down menu.

Then, click on “My issue is not in the list”.

You will be asked to describe the problem. Briefly explain the problem, trying to be as precise as possible and click Continue.

Depending on what you typed, several options will appear. Choose again. “My issue is not on the list.”

Then, choose “related to the account”.

You will now be able to choose the contact method.

Any assistance, don’t hesitate to reach out to our support channel.

Regards,

JiAlex

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