customer returned wrong item to me, but i can't find the order
I got a return (FBM) and they used a prepaid (through amazon) return label
Inside was a (very smelly) product from another retailer
If i look at my returns i can't find this buyer, i am aware of all the other returns, but no sign of this customer
Can i take the RM tracking number from the return label to find the order?
I also checked my dispatch history and can't find anyone with this name, but could be different on the original amazon order
customer returned wrong item to me, but i can't find the order
I got a return (FBM) and they used a prepaid (through amazon) return label
Inside was a (very smelly) product from another retailer
If i look at my returns i can't find this buyer, i am aware of all the other returns, but no sign of this customer
Can i take the RM tracking number from the return label to find the order?
I also checked my dispatch history and can't find anyone with this name, but could be different on the original amazon order
3 replies
Seller_ginKiclb01hvT
If the Return has been Auto-Authorised by Amazon then you can find the order by searching returns for Order ID, RMA, Tracking ID or ASIN
Seller_ZJhFeE3tNKzfh
Search the RM Tracking ID in Manage Returns
Seller_IIJIZp5waZFWB
Suggest you change the date range to 365 days then search the tracking id within the manage returns section. The date range filter may be causing the issue.
