False Claim From Customer
Hi,
I have had a customer contact Amazon to say the parcel i sent has arrived damaged and requested a refund. Amazon have refunded the customer but when i checked the tracking the parcel was left outside her porch door with no damage to the box at all. I have contacted the customer but not getting any response.
Should i just take it on the chin and take the £20 loss or should i take any further action?
False Claim From Customer
Hi,
I have had a customer contact Amazon to say the parcel i sent has arrived damaged and requested a refund. Amazon have refunded the customer but when i checked the tracking the parcel was left outside her porch door with no damage to the box at all. I have contacted the customer but not getting any response.
Should i just take it on the chin and take the £20 loss or should i take any further action?
8 replies
Seller_ZVAz3d5lZuGid
I would send the customer the photo of the parcel as delivered and clearly say there is no obvious damage. Put the ball back into their court - unless of course it was the contents that were damaged ? - you need to clarify.
