@Seller_XUNeUuvrQDpgP @Seller_06JS7friV1yzw @Nikolaus_Amazon

Subject: Assistance Required for Account Suspension

Dear Spencer,

I hope this message finds you well.

I am writing to seek your assistance regarding the suspension of my seller account, specifically related to ASIN: B00CNNPPUW. This item was sold by Slick Retail Ltd in 2022, and since Shop IQ Ltd has taken over this account as a new business, we have eliminated all of Slick Retail's inventory and have focused exclusively on selling medical testing kits via FBA.

Amazon has requested invoices for the aforementioned ASIN, and I approached Slick Retail to obtain the necessary documentation. They provided me with an invoice, which I forwarded to Amazon, but unfortunately, it was not accepted. Following this, I received communication from the FBA team requesting further documentation for the items held at the FBA warehouse for authenticity purposes. I submitted a series of documents, including the invoice, commercial invoice, letter of authorization, and packing slip. However, these submissions were also rejected, and I have now been informed that my stock may be destroyed due to the issues surrounding this ASIN.

I have made multiple appeals regarding this matter, yet I continue to receive the same refusal notifications, often with limited information regarding the specific reasons for the denials.

I would greatly appreciate your help in reviewing this situation and advising on what additional documents I should supply to reinstate my account and resume selling. Please note that my knowledge regarding the ASIN in question is quite limited since we have no association with Slick Retail.

Thank you for your attention to this matter. I look forward to your guidance.

Best regards,

Mr Hussain

Shop IQ Ltd

Hi there,

Our seller account has been deactivated due to an alleged violation of the “Multiple Accounts Policy.” However, we do not have another active account. Here’s the background:

We initially created an account on the Spanish marketplace, but when we moved to the UK, we wanted to convert it to a UK seller account. Since this wasn’t possible, we were advised by Amazon support to close the Spanish account and create a new one in the UK, which we followed.

Unfortunately, the new account we created was deactivated shortly after. We’ve been trying to reactivate it for months now, but so far, we haven’t received any assistance. Moreover, there doesn’t seem to be a way to directly contact the support team through the deactivated account.

To clarify, we have access to the brand registry for our brand and currently, no accounts are connected to it.

Is there any way we can get the account reactivated? Any suggestions would be greatly appreciated.

Kind regards,

Vineeth