EFN vs FBA for EU shipping - EFN fees being charged instead of FBA!
We have sent stock to the EU for years to be fulfilled by the PAN EU programme. We are registered for VAT in 5 EU countries. Over the last few months we have noticed a reduction in margins in France and Italy. Upon checking I have noticed that we are being charged the EFN fees instead of the FBA fees on some of our items but not others.
Why is this? On our best selling item we have frequently been charged 9.60 EUR on the EFN, but we should be paying closer to 6.60 EUR an item using the Pan-EU FBA programme?
Am I missing something here? Why is this happening?
EFN vs FBA for EU shipping - EFN fees being charged instead of FBA!
We have sent stock to the EU for years to be fulfilled by the PAN EU programme. We are registered for VAT in 5 EU countries. Over the last few months we have noticed a reduction in margins in France and Italy. Upon checking I have noticed that we are being charged the EFN fees instead of the FBA fees on some of our items but not others.
Why is this? On our best selling item we have frequently been charged 9.60 EUR on the EFN, but we should be paying closer to 6.60 EUR an item using the Pan-EU FBA programme?
Am I missing something here? Why is this happening?
4 replies
Roberto_Amazon
Hello! @Seller_tz74iYhHLULoK
This is Roberto. Thank you for using the Forums.
I see that you opened a case with our Support team ending in 1512 to discuss this matter. I wanted to follow up on your thread as I see the case is resolved and ask you if you need further support on this.
Please let me know, and if you have additional cases with the same topic, feel free to share them here.
Regards,
Roberto
