Good Evening

I've been trying for over four weeks to get assistance with my problem but with zero resolution, the disbursements have been sent from my Amazon account but hasn't arrived in my bank account - the first disbursement was sent early April, so should have well cleared by now.

There are four disbursements that are showing within my Amazon account as being "Done with a Green Tick". Obviously this means that the money should have been sent from my Amazon account into my bank account. However, the money hasn't been received in to my bank account, and therefore I am missing money. I have been using the same Amazon and Bank Account for three years and have not changed any of the information.

I have spoken with the bank and they have said in order for them to investigate, they would need the Swift MT03 document from Amazon and the the Faster Payment ID or BACS/Direct Credit payment confirmation from the sending bank. But I can't get any answer from Amazon SC. I've opened case logs but they keep getting closed and shown as answered, even though no one has contacted me.

So i've emailed the managing director email, twice, and all that happened was that Amazon account was put on hold and I had to re-verify my bank account information.

Please can some help point me in the right direction of where I can escalate this higher, as I'm out of pocket and seriously stressed out?

Thanks