SFP Order refunded by Amazon for late delivery madness
Getting more and more convinced there is no way to combat Amazons brutal treatment of sellers. This is just 1 of many of similar scenarios and i dont know how to combat it. I ship something Next Day delivery, Royal Mail attempt delivery but customer is not home and so it cannot be left anywhere safe. Customer requests refund, gets it instantly without my knowing and then item is delivered safely the next day when customer is home. I make a SAFE-T claim but get knocked back as it was delivered late. Tracking shows attempt made on the correct day but apparently that doesn't matter and customer gets a freebie and im hit with the postage as well because it was delivered. Whats the point. Or is there way to get my money back?
SFP Order refunded by Amazon for late delivery madness
Getting more and more convinced there is no way to combat Amazons brutal treatment of sellers. This is just 1 of many of similar scenarios and i dont know how to combat it. I ship something Next Day delivery, Royal Mail attempt delivery but customer is not home and so it cannot be left anywhere safe. Customer requests refund, gets it instantly without my knowing and then item is delivered safely the next day when customer is home. I make a SAFE-T claim but get knocked back as it was delivered late. Tracking shows attempt made on the correct day but apparently that doesn't matter and customer gets a freebie and im hit with the postage as well because it was delivered. Whats the point. Or is there way to get my money back?
0 replies
Seller_AAPV5VwPGgden
I am in the similar situation and would like to know how on earth can I get my item or money back after delivery , when Amazon sends refund to customer.
Spencer_Amazon
Hello @Seller_EtIYsCet1FAuB & @Seller_AAPV5VwPGgden,
Can you please share your order IDs and case IDs so I can look into this?
Regards, Spencer
Seller_Cly3S2XbxgEnG
Same thing happened to me on a regular FBM order.
The customer placed a next day delivery order, purposely asked the courier not to deliver Sat and rearranged the delivery for Mon instead. Claimed they didn't receive the item, made an A-Z claim and Amazon refunded them stating it wasn't delivered on time.
Even if it wasn't intentional why should someone get a free item? At most they should be refunded the postage cost.
