Good Account Health but got deactivated
My Amazon account rating is good but got deactivated today. I don’t know what is the reason. Email just said due to policy violation.
Good Account Health but got deactivated
My Amazon account rating is good but got deactivated today. I don’t know what is the reason. Email just said due to policy violation.
5 replies
Seller_arqm1KGlzuLxG
@Aksh_Amazon@Kavi_Amazon, please help me on this.
Seller_EHYOwAkoZV3Hb
Something to do with the product feeds you uploaded and potentially wrong information. Must have been something serious to be deactivated.
Edit- reading it again, they deleted the feeds because you are deactivated. So, sorry, no idea why you’ve been deactivated. You must have previous notifications telling you why.
Seller_arqm1KGlzuLxG
I have not received any notification previously.
Seller_7VbclcPFFRTnc
Check performance - performance notifications
Seller_RyBiR05Djvp7V
Hello @Malboosat,
This is Amelia from Amazon to assist you.
Based on the above post, we understand that your account is deactivated due to policy violations on the account.
The notification you shared doesn’t have in depth details of the deactivation and next steps in your UK marketplace.
Please note when an account is deactivated, team sends a performance notification with reason for deactivation and the next steps to be taken for account reactivation.
We recommend you checking all other stores you sell across EU region for a deactivation notification.
You can change the store in your seller central by clicking on the drop down which is just beside you Store name on the top left hand side.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Regards,
Amelia
