Dropshipper exploiting Amazon and stealing thousands of pounds
Over the last three months, we noticed an increase in refunds. We started to see a trend for 4 ASINs, where all orders were being refunded. We received no communication from the buyer, as they were going directly to Amazon.
I then started searching for these products on eBay and TikTok and saw them sold on the platforms for very low prices. I then placed orders with the two sellers and addressed to my home address. A few days later, the orders showed up on our seller central with my name and address. We shipped the order, and the delivery arrived the next day (Saturday). On Sunday, the order was showing as refunded. I rang Amazon on Monday, told them what I've done and asked why this order was refunded, as I've received the order in good condition and it's not missing. They said a refund was issued because the item was damaged.
The seller on eBay and TikTok has placed over 300 orders with us, and Amazon has refunded each order, resulting in losses for the business.
I was told to file a report via Seller Central, which I've done three times now, and get the same generic response back from Amazon.
Your Referral to Amazon.com - Investigation Complete
We received your report of suspicious buyer activity. Thank you for bringing this to our attention.
Complaint ID:
Order ID:
ASIN(s):
What did you investigate?
When we receive reports of unusual buyer behavior, we review each account to determine there are any violations of Amazon’s policies.
What was the outcome of the investigation?
We carefully reviewed your report and completed an investigation. We are unable to provide additional information about the outcome of the investigation.
Will my report have any impact on my performance?
No. Your report of the buyer and the outcome of our investigation will not affect your performance history.
What do I need to do?
No further action is required from you.
Thank you for selling in Amazon’s store.
This is an absolute joke on Amazon's part. We are getting no protection from them, and they are happy for sellers to lose out to ensure the customers are happy.
To all sellers on Amazon, keep an eye out for the refunds being issued, and has anyone been experiencing the same? I want compensation from Amazon as we cannot take these losses.
Dropshipper exploiting Amazon and stealing thousands of pounds
Over the last three months, we noticed an increase in refunds. We started to see a trend for 4 ASINs, where all orders were being refunded. We received no communication from the buyer, as they were going directly to Amazon.
I then started searching for these products on eBay and TikTok and saw them sold on the platforms for very low prices. I then placed orders with the two sellers and addressed to my home address. A few days later, the orders showed up on our seller central with my name and address. We shipped the order, and the delivery arrived the next day (Saturday). On Sunday, the order was showing as refunded. I rang Amazon on Monday, told them what I've done and asked why this order was refunded, as I've received the order in good condition and it's not missing. They said a refund was issued because the item was damaged.
The seller on eBay and TikTok has placed over 300 orders with us, and Amazon has refunded each order, resulting in losses for the business.
I was told to file a report via Seller Central, which I've done three times now, and get the same generic response back from Amazon.
Your Referral to Amazon.com - Investigation Complete
We received your report of suspicious buyer activity. Thank you for bringing this to our attention.
Complaint ID:
Order ID:
ASIN(s):
What did you investigate?
When we receive reports of unusual buyer behavior, we review each account to determine there are any violations of Amazon’s policies.
What was the outcome of the investigation?
We carefully reviewed your report and completed an investigation. We are unable to provide additional information about the outcome of the investigation.
Will my report have any impact on my performance?
No. Your report of the buyer and the outcome of our investigation will not affect your performance history.
What do I need to do?
No further action is required from you.
Thank you for selling in Amazon’s store.
This is an absolute joke on Amazon's part. We are getting no protection from them, and they are happy for sellers to lose out to ensure the customers are happy.
To all sellers on Amazon, keep an eye out for the refunds being issued, and has anyone been experiencing the same? I want compensation from Amazon as we cannot take these losses.
5 replies
Seller_Jce4SXtmnEPc2
There’s already a large thread discussing this, but this is a serious this issue is for sellers like us who deal with returnless products. Unfortunately, SAFE-T claims are being unfairly denied.
Here’s what you need to do:
Temporarily remove the affected ASINs from your listings to prevent further fraudulent refunds.
Report fraudulent listings — they’re usually easy to spot. I’ve had success getting them removed by reporting directly to eBay, not sure about other market places
Once the fraudulent listings are taken down, you can resume selling those ASINs — but stay vigilant and regularly check for new fraudulent versions popping up.
Seller_Nx3Da5XPngGEm
That's crazy if all 300 orders have been refunded for the same buyer, surely that's enough proof? even 5 refunded orders is a big red flag for me. Please keep us posted. I thought their account would be automatically flagged for this kind of thing. 300 is a big number.
Seller_rluydfDQ8rGNc
If orders are FBM, cancel the orders, which forces the fraudster to also cancel, and deal with their customers.
This sounds like an issue Mods may be able to assit with. @Julia_Amznand @Spencer_Amazonhave both been helpful to me in the past. Hopefully they can help here too.
Tag more mods too, if you know any. They can be slow, but do offer a real human that can activly work with Amazon to assist with issues that aren't moving.
Seller_xU4h6ZbAduf0O
A few things to possibly consider doing yourself as Amazon have proven time and time again that they support fraud and happily facilitate theft.....
As you have the dropshippers details from your own test purchase, consider police action to their local police station and make an action fraud report as well.
Document all these unauthorised refunds and take to small claims court, Amazon has a habit of treating your stock as theirs and wilfully give it away in the name of customer experience for their gain, not yours. This is contrary to consumer law and Amazon small print does not trump UK Law, it just puts your account at risk of deactivation according to their TOS if you take action against them.
Write to your MP and Business Secretary of State to take up at Govt level for extreme damage to UK businesses.
I am fighting a few of these unauthorised refunds and gifting of stock myself with Amazon in Safe-T appeals.
This practice of Amazon's to bypass their policies and create false reasons for refund because the customer calls them directly has to stop.
Amazon are too quick to use their "discretion" to give stock away that they do not legally own, and take funds from your account without gathering a SINGLE piece of evidence from the customer other than their spoken word..... it is beyond a joke !!
I also have a customer who bought an item from me and the same item from another seller, she returned BOTH to me and demands that i refund her for the other sellers item as well, i then receive messages from Amazon CS demanding i refund her for the other sellers item as well !! you really cannot make it up !!
Dropshipper exploiting Amazon and stealing thousands of pounds
Over the last three months, we noticed an increase in refunds. We started to see a trend for 4 ASINs, where all orders were being refunded. We received no communication from the buyer, as they were going directly to Amazon.
I then started searching for these products on eBay and TikTok and saw them sold on the platforms for very low prices. I then placed orders with the two sellers and addressed to my home address. A few days later, the orders showed up on our seller central with my name and address. We shipped the order, and the delivery arrived the next day (Saturday). On Sunday, the order was showing as refunded. I rang Amazon on Monday, told them what I've done and asked why this order was refunded, as I've received the order in good condition and it's not missing. They said a refund was issued because the item was damaged.
The seller on eBay and TikTok has placed over 300 orders with us, and Amazon has refunded each order, resulting in losses for the business.
I was told to file a report via Seller Central, which I've done three times now, and get the same generic response back from Amazon.
Your Referral to Amazon.com - Investigation Complete
We received your report of suspicious buyer activity. Thank you for bringing this to our attention.
Complaint ID:
Order ID:
ASIN(s):
What did you investigate?
When we receive reports of unusual buyer behavior, we review each account to determine there are any violations of Amazon’s policies.
What was the outcome of the investigation?
We carefully reviewed your report and completed an investigation. We are unable to provide additional information about the outcome of the investigation.
Will my report have any impact on my performance?
No. Your report of the buyer and the outcome of our investigation will not affect your performance history.
What do I need to do?
No further action is required from you.
Thank you for selling in Amazon’s store.
This is an absolute joke on Amazon's part. We are getting no protection from them, and they are happy for sellers to lose out to ensure the customers are happy.
To all sellers on Amazon, keep an eye out for the refunds being issued, and has anyone been experiencing the same? I want compensation from Amazon as we cannot take these losses.
Dropshipper exploiting Amazon and stealing thousands of pounds
Over the last three months, we noticed an increase in refunds. We started to see a trend for 4 ASINs, where all orders were being refunded. We received no communication from the buyer, as they were going directly to Amazon.
I then started searching for these products on eBay and TikTok and saw them sold on the platforms for very low prices. I then placed orders with the two sellers and addressed to my home address. A few days later, the orders showed up on our seller central with my name and address. We shipped the order, and the delivery arrived the next day (Saturday). On Sunday, the order was showing as refunded. I rang Amazon on Monday, told them what I've done and asked why this order was refunded, as I've received the order in good condition and it's not missing. They said a refund was issued because the item was damaged.
The seller on eBay and TikTok has placed over 300 orders with us, and Amazon has refunded each order, resulting in losses for the business.
I was told to file a report via Seller Central, which I've done three times now, and get the same generic response back from Amazon.
Your Referral to Amazon.com - Investigation Complete
We received your report of suspicious buyer activity. Thank you for bringing this to our attention.
Complaint ID:
Order ID:
ASIN(s):
What did you investigate?
When we receive reports of unusual buyer behavior, we review each account to determine there are any violations of Amazon’s policies.
What was the outcome of the investigation?
We carefully reviewed your report and completed an investigation. We are unable to provide additional information about the outcome of the investigation.
Will my report have any impact on my performance?
No. Your report of the buyer and the outcome of our investigation will not affect your performance history.
What do I need to do?
No further action is required from you.
Thank you for selling in Amazon’s store.
This is an absolute joke on Amazon's part. We are getting no protection from them, and they are happy for sellers to lose out to ensure the customers are happy.
To all sellers on Amazon, keep an eye out for the refunds being issued, and has anyone been experiencing the same? I want compensation from Amazon as we cannot take these losses.
Dropshipper exploiting Amazon and stealing thousands of pounds
Over the last three months, we noticed an increase in refunds. We started to see a trend for 4 ASINs, where all orders were being refunded. We received no communication from the buyer, as they were going directly to Amazon.
I then started searching for these products on eBay and TikTok and saw them sold on the platforms for very low prices. I then placed orders with the two sellers and addressed to my home address. A few days later, the orders showed up on our seller central with my name and address. We shipped the order, and the delivery arrived the next day (Saturday). On Sunday, the order was showing as refunded. I rang Amazon on Monday, told them what I've done and asked why this order was refunded, as I've received the order in good condition and it's not missing. They said a refund was issued because the item was damaged.
The seller on eBay and TikTok has placed over 300 orders with us, and Amazon has refunded each order, resulting in losses for the business.
I was told to file a report via Seller Central, which I've done three times now, and get the same generic response back from Amazon.
Your Referral to Amazon.com - Investigation Complete
We received your report of suspicious buyer activity. Thank you for bringing this to our attention.
Complaint ID:
Order ID:
ASIN(s):
What did you investigate?
When we receive reports of unusual buyer behavior, we review each account to determine there are any violations of Amazon’s policies.
What was the outcome of the investigation?
We carefully reviewed your report and completed an investigation. We are unable to provide additional information about the outcome of the investigation.
Will my report have any impact on my performance?
No. Your report of the buyer and the outcome of our investigation will not affect your performance history.
What do I need to do?
No further action is required from you.
Thank you for selling in Amazon’s store.
This is an absolute joke on Amazon's part. We are getting no protection from them, and they are happy for sellers to lose out to ensure the customers are happy.
To all sellers on Amazon, keep an eye out for the refunds being issued, and has anyone been experiencing the same? I want compensation from Amazon as we cannot take these losses.
5 replies
5 replies
Seller_Jce4SXtmnEPc2
There’s already a large thread discussing this, but this is a serious this issue is for sellers like us who deal with returnless products. Unfortunately, SAFE-T claims are being unfairly denied.
Here’s what you need to do:
Temporarily remove the affected ASINs from your listings to prevent further fraudulent refunds.
Report fraudulent listings — they’re usually easy to spot. I’ve had success getting them removed by reporting directly to eBay, not sure about other market places
Once the fraudulent listings are taken down, you can resume selling those ASINs — but stay vigilant and regularly check for new fraudulent versions popping up.
Seller_Nx3Da5XPngGEm
That's crazy if all 300 orders have been refunded for the same buyer, surely that's enough proof? even 5 refunded orders is a big red flag for me. Please keep us posted. I thought their account would be automatically flagged for this kind of thing. 300 is a big number.
Seller_rluydfDQ8rGNc
If orders are FBM, cancel the orders, which forces the fraudster to also cancel, and deal with their customers.
This sounds like an issue Mods may be able to assit with. @Julia_Amznand @Spencer_Amazonhave both been helpful to me in the past. Hopefully they can help here too.
Tag more mods too, if you know any. They can be slow, but do offer a real human that can activly work with Amazon to assist with issues that aren't moving.
Seller_xU4h6ZbAduf0O
A few things to possibly consider doing yourself as Amazon have proven time and time again that they support fraud and happily facilitate theft.....
As you have the dropshippers details from your own test purchase, consider police action to their local police station and make an action fraud report as well.
Document all these unauthorised refunds and take to small claims court, Amazon has a habit of treating your stock as theirs and wilfully give it away in the name of customer experience for their gain, not yours. This is contrary to consumer law and Amazon small print does not trump UK Law, it just puts your account at risk of deactivation according to their TOS if you take action against them.
Write to your MP and Business Secretary of State to take up at Govt level for extreme damage to UK businesses.
I am fighting a few of these unauthorised refunds and gifting of stock myself with Amazon in Safe-T appeals.
This practice of Amazon's to bypass their policies and create false reasons for refund because the customer calls them directly has to stop.
Amazon are too quick to use their "discretion" to give stock away that they do not legally own, and take funds from your account without gathering a SINGLE piece of evidence from the customer other than their spoken word..... it is beyond a joke !!
I also have a customer who bought an item from me and the same item from another seller, she returned BOTH to me and demands that i refund her for the other sellers item as well, i then receive messages from Amazon CS demanding i refund her for the other sellers item as well !! you really cannot make it up !!
Seller_Jce4SXtmnEPc2
There’s already a large thread discussing this, but this is a serious this issue is for sellers like us who deal with returnless products. Unfortunately, SAFE-T claims are being unfairly denied.
Here’s what you need to do:
Temporarily remove the affected ASINs from your listings to prevent further fraudulent refunds.
Report fraudulent listings — they’re usually easy to spot. I’ve had success getting them removed by reporting directly to eBay, not sure about other market places
Once the fraudulent listings are taken down, you can resume selling those ASINs — but stay vigilant and regularly check for new fraudulent versions popping up.
Seller_Jce4SXtmnEPc2
There’s already a large thread discussing this, but this is a serious this issue is for sellers like us who deal with returnless products. Unfortunately, SAFE-T claims are being unfairly denied.
Here’s what you need to do:
Temporarily remove the affected ASINs from your listings to prevent further fraudulent refunds.
Report fraudulent listings — they’re usually easy to spot. I’ve had success getting them removed by reporting directly to eBay, not sure about other market places
Once the fraudulent listings are taken down, you can resume selling those ASINs — but stay vigilant and regularly check for new fraudulent versions popping up.
Seller_Nx3Da5XPngGEm
That's crazy if all 300 orders have been refunded for the same buyer, surely that's enough proof? even 5 refunded orders is a big red flag for me. Please keep us posted. I thought their account would be automatically flagged for this kind of thing. 300 is a big number.
Seller_Nx3Da5XPngGEm
That's crazy if all 300 orders have been refunded for the same buyer, surely that's enough proof? even 5 refunded orders is a big red flag for me. Please keep us posted. I thought their account would be automatically flagged for this kind of thing. 300 is a big number.
Seller_rluydfDQ8rGNc
If orders are FBM, cancel the orders, which forces the fraudster to also cancel, and deal with their customers.
This sounds like an issue Mods may be able to assit with. @Julia_Amznand @Spencer_Amazonhave both been helpful to me in the past. Hopefully they can help here too.
Tag more mods too, if you know any. They can be slow, but do offer a real human that can activly work with Amazon to assist with issues that aren't moving.
Seller_rluydfDQ8rGNc
If orders are FBM, cancel the orders, which forces the fraudster to also cancel, and deal with their customers.
This sounds like an issue Mods may be able to assit with. @Julia_Amznand @Spencer_Amazonhave both been helpful to me in the past. Hopefully they can help here too.
Tag more mods too, if you know any. They can be slow, but do offer a real human that can activly work with Amazon to assist with issues that aren't moving.
Seller_xU4h6ZbAduf0O
A few things to possibly consider doing yourself as Amazon have proven time and time again that they support fraud and happily facilitate theft.....
As you have the dropshippers details from your own test purchase, consider police action to their local police station and make an action fraud report as well.
Document all these unauthorised refunds and take to small claims court, Amazon has a habit of treating your stock as theirs and wilfully give it away in the name of customer experience for their gain, not yours. This is contrary to consumer law and Amazon small print does not trump UK Law, it just puts your account at risk of deactivation according to their TOS if you take action against them.
Write to your MP and Business Secretary of State to take up at Govt level for extreme damage to UK businesses.
I am fighting a few of these unauthorised refunds and gifting of stock myself with Amazon in Safe-T appeals.
This practice of Amazon's to bypass their policies and create false reasons for refund because the customer calls them directly has to stop.
Amazon are too quick to use their "discretion" to give stock away that they do not legally own, and take funds from your account without gathering a SINGLE piece of evidence from the customer other than their spoken word..... it is beyond a joke !!
I also have a customer who bought an item from me and the same item from another seller, she returned BOTH to me and demands that i refund her for the other sellers item as well, i then receive messages from Amazon CS demanding i refund her for the other sellers item as well !! you really cannot make it up !!
Seller_xU4h6ZbAduf0O
A few things to possibly consider doing yourself as Amazon have proven time and time again that they support fraud and happily facilitate theft.....
As you have the dropshippers details from your own test purchase, consider police action to their local police station and make an action fraud report as well.
Document all these unauthorised refunds and take to small claims court, Amazon has a habit of treating your stock as theirs and wilfully give it away in the name of customer experience for their gain, not yours. This is contrary to consumer law and Amazon small print does not trump UK Law, it just puts your account at risk of deactivation according to their TOS if you take action against them.
Write to your MP and Business Secretary of State to take up at Govt level for extreme damage to UK businesses.
I am fighting a few of these unauthorised refunds and gifting of stock myself with Amazon in Safe-T appeals.
This practice of Amazon's to bypass their policies and create false reasons for refund because the customer calls them directly has to stop.
Amazon are too quick to use their "discretion" to give stock away that they do not legally own, and take funds from your account without gathering a SINGLE piece of evidence from the customer other than their spoken word..... it is beyond a joke !!
I also have a customer who bought an item from me and the same item from another seller, she returned BOTH to me and demands that i refund her for the other sellers item as well, i then receive messages from Amazon CS demanding i refund her for the other sellers item as well !! you really cannot make it up !!
