Listing keeps deactivating due to high pricing error even though it's basic math.
Going nuts over the fact that no one at seller support can bypass the high pricing error deactivation on a 5pack asin we just added to a listing. It is 4 times the cost of one unit but has 5 units in the pack, so the pricing is actually a bit lower than buying 5 units outright. ID 16762650531
Listing keeps deactivating due to high pricing error even though it's basic math.
Going nuts over the fact that no one at seller support can bypass the high pricing error deactivation on a 5pack asin we just added to a listing. It is 4 times the cost of one unit but has 5 units in the pack, so the pricing is actually a bit lower than buying 5 units outright. ID 16762650531
5 replies
Seller_i6S8knzW6zU6Z
Hi @Seller_dj0pcBzmaqymw,
It sounds like the pricing error might be happening because the system isn’t recognizing that this ASIN represents a 5-pack.
In some product categories, the number of units needs to be specified in multiple fields. If you're using Flat Files, look for the columns number_of_pieces and number_of_items. In the web interface, these attributes have slightly different names but can also be found there.
Kind regards, Michael
Michelle_Amazon
Hi @Seller_dj0pcBzmaqymw,
Thanks for reaching out. I understand that you feel that your item is incorrectly being suppressed due to pricing issues. I have reached out to have your ASIN reviewed again and will follow up as soon as I have more information.
Have a great weekend!
Michelle
Cooper_Amazon
Good Evening @Seller_dj0pcBzmaqymw,
We are still looking into the high pricing case for you. I will follow up with you as soon as I hear back from our partner team. Thank you for your continued patience. Happy Holidays!
Sincerely, Cooper_Amazon
Cooper_Amazon
Good Morning @Seller_dj0pcBzmaqymw,
I heard back from the partner team and it seems the high price error issue has been fixed. The only thing outstanding on your listing is that it is missing a Main Image. This is now causing your listings to be suppressed. Feel free to add a main image and ensure it's following the guidelines -->HERE<-- so your listing is no longer suppressed.
Hope you have a fabulous rest of your Friday and take care.
Sincerely, Cooper_Amazon
