Refund Initiated Emails for Orders that do not exist???
i have been getting occasional emails from amazon regarding refunds they have issued, but when i do a search for the order number there is no record. Everything in the email is correct, the ASIN, Product name etc so it's definitely a genuine email, but i cannot locate the order so have no way of checking it. I also cannot find any record of the refund in the payments section, so it's really weird, and rather worrying. Have they actually issued a refund or not?
I tried contacting SS and their response was
"We are unable to locate order ID 204-4019111-4102746 in your account. We cannot proceed for an investigation without it. Please create a new case with an order ID that belongs to your account"
Then when i show them the refund email i received their heads seem to explode and i get sent around the houses again.
Anyone else had anything like this?
Refund Initiated Emails for Orders that do not exist???
i have been getting occasional emails from amazon regarding refunds they have issued, but when i do a search for the order number there is no record. Everything in the email is correct, the ASIN, Product name etc so it's definitely a genuine email, but i cannot locate the order so have no way of checking it. I also cannot find any record of the refund in the payments section, so it's really weird, and rather worrying. Have they actually issued a refund or not?
I tried contacting SS and their response was
"We are unable to locate order ID 204-4019111-4102746 in your account. We cannot proceed for an investigation without it. Please create a new case with an order ID that belongs to your account"
Then when i show them the refund email i received their heads seem to explode and i get sent around the houses again.
Anyone else had anything like this?
12 replies
Seller_76AUwmqvSyRIM
I wouldn't put it past Amazon to send such mistakes but a scam is most likely.
Is there any links in the emails? Where do they take you? (don't click on them, just hover your mouse over them)
JiAlex_Amazon
Hello @Seller_XJW948XQxw3t7
Following on this post. Do you have these communications on performance notification section on Seller central? (do not access through the email links) If not, please reach out to our support channel, to confirm this information.
-JiAlex
