Customer False Product Authenticity Claim
A customer has incorrectly speculated that a product they have purchased from our FBA store is not authentic. They have even left a negative review falsely claiming that they are worried if the product is counterfeit.
Now the listing has automatically been removed by Amazon and I have been left with a violation which is hurting our sales and store health.
I have provided the necessary invoices and bank statements to seller support demonstrating the goods were purchased from a legitimate and well established supplier in the UK.@Ezra_Amazon@Spencer_Amazoncan either of you help with this please?
Customer False Product Authenticity Claim
A customer has incorrectly speculated that a product they have purchased from our FBA store is not authentic. They have even left a negative review falsely claiming that they are worried if the product is counterfeit.
Now the listing has automatically been removed by Amazon and I have been left with a violation which is hurting our sales and store health.
I have provided the necessary invoices and bank statements to seller support demonstrating the goods were purchased from a legitimate and well established supplier in the UK.@Ezra_Amazon@Spencer_Amazoncan either of you help with this please?
3 replies
Seller_ZJhFeE3tNKzfh
When you say supplier, just checking it wasn't a retailer, either on the high street or via a website was it?
It might help if you supply the ASIN as well.
Seller_o37D9NIz6mCYw
@Abella_Amazoncan you help with this please?
