I’m a brand owner, and I’m trying to relist a product that was previously deleted, but now Amazon is blocking me from reusing the same SKU and GS1-assigned barcode?

Amazon support are refusing to help as the listing is “tombstoned” - whatever that means... It no longer appears in my active inventory, but I can’t recreate or relist it using the same identifiers. Every time I try, I get an error that I cant use the same SKU.

I own the trademark associated with the brand

I am the original brand and content owner

I purchased my barcodes directly from GS1

The SKU and barcode are already printed on thousands of units

I’ve reached out to Brand Registry support about 10 times requesting a full reset of the catalog data tied to this product, but its never taken seriously and they basically say: "the system says no, sorry". I’m hoping someone here, moderator or experienced seller, has insight on getting Amazon to clear or disassociate the existing listing so I can relist properly.

I cannot change the SKU or barcode due to packaging constraints

All I need is for Amazon to reset its catalog metadata, why cant they do this??

Has anyone dealt with this and gotten a resolution?