Hello everyone!

I need all the help I can get, to resolve a situation....

I have been sold on Amazon over 10 years however all my EU accounts were deactivated in 2017. I have not actively used any of my seller accounts since 2017.

Fast Forward to nowerdays I'm starting a small business and thought of reformulating and changing the image of my seller's account and would like to restore it to sell on Amazon Handmade (item's entirely diferent and not even remotely similar to the item's sold in 2017).

I've requested the reactivation of the account and explained exactly this and more than I am sure that legally all and each of the reasons that led to the deactivation of the account in 2017 have expired and are currently not applicable

I've also requested the reactivation of my accounts from the USA and Canada which are already restored and took less than two days to be restored and approved to sell in the category of handmade products but in my accounts from EU they do not restore my account.

I was told that in all cases "We do not have enough information to remove the violation at this time" after explaining in the information submission that it was only possible to access notifications until 2023 and asked "What is needed to restore the seller's account?" in the following steps of the reactivation just tell me to consult the performance notifications (y ha de 2017)

I have also tried to close the accounts but it is not possible and the messageis that my accounts are blocked.

What to do in my case?

Thanks for the help