ONLY HALF OF ITEM RETURNED ... Automatically Refunded by Amazon
A customer of mine ordered a pair of curtains, and opened to return as she ordered the wrong size. We got the return today, but she has only returned on one the curtains ! Half a pair !! Amazon had already refunded the customer... so where do I stand and what can I do ?? Ive tried reaching out to the customer but had no reply...
ONLY HALF OF ITEM RETURNED ... Automatically Refunded by Amazon
A customer of mine ordered a pair of curtains, and opened to return as she ordered the wrong size. We got the return today, but she has only returned on one the curtains ! Half a pair !! Amazon had already refunded the customer... so where do I stand and what can I do ?? Ive tried reaching out to the customer but had no reply...
8 replies
Seller_SBAE7tUL8GQ6n
Safe T claim is your best bet under the order tab, we've had one of these today. Just make sure you've got plenty of evidence.
Seller_GPLxAbyNPI33I
The customers window was probably small enough that they only needed one curtain!
JiAlex_Amazon
Hello!!
As mentioned by your peer sellers, Safe T Claims is the strongest option for this situation.
Any assistance, don’t hesitate to reach out to our support channel.
Regards,
JiAlex
Seller_f6rGV2vp6Ckxn
good luck with the Safe-T process.
Buyer returned items that they did not buy from us. They paid nearly £20 for the items.
Opened a Safe-T case and was refunded £1.22!
No idea how Amazon calculated that.
Seller_1vyLJePYDN9hf
I had a return recently on a new/sealed cd box set. The customer switched the cds in side for faulty/damaged discs and returned to me, received instant full refund of course. Opened a "Safe-T" claim and got refunded half the order amount. They should be called "Unsafe-T" claims - Amazon supports and encourages this type of fraud as is well known by all sellers. Like the other seller on this thread, considering I have provided all evidence including photos of the damaged discs I received, I see no rationale for refunding me only 50% other than it entitles Amazon to keep 50% -a good deal for them, less so for me as fraud victim (defrauded by both buyer and Amazon).
