Who is the Customer ??
We all sell on Amazon, my question is who is the customer???
We have only the address details where the order is going,, we receive monies from Amazon less fees for the sale of goods.
Where do we stand from a legal stance, it appears to me Amazon is my Customer.
I look forward to your comments.
Who is the Customer ??
We all sell on Amazon, my question is who is the customer???
We have only the address details where the order is going,, we receive monies from Amazon less fees for the sale of goods.
Where do we stand from a legal stance, it appears to me Amazon is my Customer.
I look forward to your comments.
0 replies
Seller_hOZNPw7G8FIjl
Amazon is your supplier. They provide services which you pay for, such as collecting monies from the buyer and passing this on to you less their fees. They thus act as a payment provider. You are Amazon's customer in this regard.
The buyer is your customer as they are buying from you, not Amazon. If you run order reports (prior to marking as dispatched) you can see the billing address as well as the delivery address, so you can see who the buyer is and who the recipient is, if different.
Seller_HwaQlgFnhSuGS
I think this is one of the most confusing aspects of trading on Amazon.
Amazon have this attitude that the customer is mutual, but they decide how mutual it is. Break the rules and you can no longer play in their playground.
I personally have the feeling that Amazons policy may not be aligned with consumer law, but more business contractual law.
Seller_PTena7LrLt9Wh
Can a seller block a customer on Amazon?
No, you cannot block a buyer. They are Amazon's customers not yours.
Seller_mS10UjVYuuGor
Ultimately the customer is the person/company/entity that pays for the item/service.
The seller is not nessesarily who directly takes that payment, eg on my own site Stripe actually take the payment and pass it on less their fees a few days later, on Amazon they take the payment and pass it on less their fees a few weeks later.
Selling on Amazon is a choice sellers make, by doing so they'll sign upto Amazons terms and conditions which restricts things like blocking certain buyers or being able to market directly to them after an initial sale.
