I recently sent full information through to the Managing Director email as the link Amazon was sending me for Identity Verification did not work. They sent through to the Selling Partner Support Escalation Team who gave me a case number CASE 18083488631 and said they would respond in 24 hours BUT when I click to view that case, IT IS NOT on my case log and it comes up saying 'Error. This is not a valid case for Treasured Books. Please click here to see your list of active cases.'

So, it seems to me that Amazon are attaching my issue and messages to someone else's account that is not mine. This would also explain perhaps why the verification link they sent me doe not work. And, it would also explain why they keep addressing me as 'Treasured Books' when my actual account name is 'Jools's Books' and in all my previous messages and emails from them they have addressed me as 'Treasured books'.

So, I now can;t view or respond to my case 18083488631 because I can't see it on my account.

I cannot do the identity verification as the link does not work.

I can't set up a new case as the system won't allow me as my account is deactivated.

They say my account has been used for fraudulent activity when I have never done anything at all, BUT I now suspect that there may be another account set up by someone else with my display name which has been but how can I discuss this with Amazon if they won't call me, are ignoring the pages of information I have sent them, won't let me set up a case, I can't call.

What can I do to get this resolved if the case is not even attached to my account?

@Sarah_Amzn@Ezra_Amazon@Simon_Amazon@Ash_Amazon@Simon_Amazon@Spencer_Amazon