Valid Tracking Rate VTR and Royal Mail 24/48
Hope someone can help?
Our VTR is 70% even though everything sent via Royal Mail 24/48. Unfortunately the posties don’t always scan deliveries and RM are aware of this.
We have had a few emails now from Amazon stating our VTR is too low am listings could be removed.
Our RM account is linked but here’s the problem ;
When buying postage through Amazon from our Royal Mail account we ONLY have available 24 Tracked. We should have 24 and 48 available but not showing as an option. Also, the price quote is a good 40% higher than we pay.
Does anyone know how we go about fixing this?
Many thanks
Valid Tracking Rate VTR and Royal Mail 24/48
Hope someone can help?
Our VTR is 70% even though everything sent via Royal Mail 24/48. Unfortunately the posties don’t always scan deliveries and RM are aware of this.
We have had a few emails now from Amazon stating our VTR is too low am listings could be removed.
Our RM account is linked but here’s the problem ;
When buying postage through Amazon from our Royal Mail account we ONLY have available 24 Tracked. We should have 24 and 48 available but not showing as an option. Also, the price quote is a good 40% higher than we pay.
Does anyone know how we go about fixing this?
Many thanks
6 replies
Seller_7VbclcPFFRTnc
If you mean CRL RM24/48 , 70% is completely normal and amazon are validating the unscanned orders behind the scenes and will not deactivate your offers - as per their policy
Many of us have been using CRL for years and have not had offers suspended
If you are using purely CRL and not sending any letters through c&d , you should not be suspended and can ignore the warnings and you don’t have to use Tracked24
Seller_XK87KvF1H7m6w
Yes RM account linked but I see from other forum posts people with similar issues of services not available or prices incorrect. Will try de-linking and linking to see if it sorts it.
VTR report… all have tracking numbers.
