FBA Returns - Defective/Damaged but still returned to inventory?
Noticing a huge influx of returns that have the disposition marked as Customer Damaged or Defective... but also shown as being returned to inventory.... Any one else?! Obviously this is concerning but with so much volume I am unsure how to pinpoint each unit, nor where to begin with getting "help" from Amazon on the issue.
5 replies
Seller_Iq8G0IA7I69uO
Are the units being returned to FBA inventory as "sellable" or "unsellable"?
They may be marked as unsellable or unfulfillable and may require a Removal Order to have the inventory removed from Amazon warehouse and returned to your warehouse/location.
All of my Defective and Customer Damaged are set to Unfulfillable To be auto-removed.
Seller_fvIxOzSnepPfh
We have experienced the same thing on many occasions with customers posting complaints about receiving clearly used and damaged products. There is obviously a problem with how returns are being examined and put back into sellable inventory.
Daryl_Amazon
Hello @Seller_4quQlKocHhyWV,
Thank you so much for reaching us in Amazon forums, this is Daryl, and I'm happy to assist.
I understand you’re dissatisfied with issues related to FBA returns, and this represents high losses for you as a seller. I'm sorry to know about this experience.
I see you have multiple cases open with Seller Support, if you allow me to assist, I'll be happy to look into any case or issue and see if there's anything I can do for you.
Please let me know in this thread and add the Seller Support case ID for me to further research.
I'll look forward to your reply.
Regards,
Daryl
Seller_DGT1u9nkD6wcL
this is the Amazon CA problem. In the us, FBA has the option to choose not to sell returned items. However, in the Canadian FBA system, there is no option to select it. Therefore, some bad customer, they purchase new item and then replace their old one and return to amazon. and Amazon sell the old one to other customers, Then customer report to amazon. Fianlly seller pays the price.
