New scam or am I missing something?
Hi,
Just received this messgae from customer “Postage was not addedto the item so had to pay £3 and collect from royal mail. Are you able to refund this please.”
That would be ok but the parcel was sent via Yodel on a prepaid label, which was scanned delivered a couple of weeks ago with a GPS scanner.
Are they trying to blag me or am I missing something?
Got a picture of the packaging through, looks almost like ours but not quite.
What would you do?!
New scam or am I missing something?
Hi,
Just received this messgae from customer “Postage was not addedto the item so had to pay £3 and collect from royal mail. Are you able to refund this please.”
That would be ok but the parcel was sent via Yodel on a prepaid label, which was scanned delivered a couple of weeks ago with a GPS scanner.
Are they trying to blag me or am I missing something?
Got a picture of the packaging through, looks almost like ours but not quite.
What would you do?!
60 replies
Seller_cJms0GbotqqtV
ask the customer whether they have confused their orders. It could be a genuine mistake on their behalf. If so, give an opportunity for them to correct it before concluding that it is an attempted scam.
If they take it further, you have evidence that what they are claiming cannot be true of the package you sent them.
Paul
Seller_lljyzgTxr5fgI
Paul is right. Just check with the customer to be on the safe side (in case of confusion). For the future, I would recommend you do what we do. Take a photo of the package once you have wrapped it and applied the label. Do this with everything you sell. It only takes a few seconds. Once a week, upload your photos from your device or SD card to a folder on your computer and keep them. In the event of a problem, you have photographic proof of the package you sent and this is especially useful if making a claim to a carrier for loss or damage. It’s always worked for us 
Seller_fOnpKVMLf64VJ
Surely they would have received a card from Royal Mail explaining the situation!
Do they have this?
Seller_2Dzy6vm3YOx8K
Puzzling…
So is that a label that you printed out? She seems to be saying it was a Royal Mail package and you say it was sent via Yodel so where does the collect plus label come into it?
Have you told her that your parcel was sent via Yodel and that the tracking shows it was delivered to her house without problems?
Can you see the collect plus tracking number on the photo? What does that say when you track it?
On a side note - you should obscure the buyers details from the pic
Seller_t9axAefQD4v9m
For £3.00 I would not be inclined to think it is a scam unless they are playing a very long (and slow) con.
Seller_vIpv9uvBH6CFY
This would only prove it’s not your parcel label, but is that your tracking number?
there are identical stickers for sale on ebay uk though, i suppose you could stick them on anything…
Seller_DZN91J2W23FWV
Simply tell them the item wasn’t sent by Royal Mail and the item was fully paid for and you suggest they contact Royal Mail for an itemised receipt for this payment and then you will pay it.
Seller_YJAKpspBsjnyu
the customer is always right and will always need to win. Refund the customer is the best route …and quickly
Seller_EJIX7rqDNQJi2
Why would you even think about refunding? You shipped the package by a completely different carrier so there is absolutely no way the buyer would have to collect it from Royal Mail and pay £3.
Even if she opens an A-Z claim, Amazon won’t grant it or fund it.
Maybe the customer is contacting all sellers with the same copy and paste message, hoping that someone like you will actually respond, take their issue seriously and refund them. That’s why she didn’t even bother putting there the correct carrier name.
