Sorry, my post didn’t all upload, it was an unfinished draft due to an Amazon Forums malfunction earlier this evening. Here is how it should have read:

Hi all, this is a long opening gambit, but I have tried to give as much information as possible and included all the notifications in order to obtain an accurate solution to my problem, if indeed I actually have one.

This morning I received an email from apuk-seller-verification-enquiry@amazon.co.uk, which had the above heading (the title of this thread). The message read as follows:

Hello,

We are contacting you as we need some additional documents to continue with your account verification. The document you provided was unacceptable for review, due to the reasons listed below.

What happens if I do not send the required documents?

You have a total of 60 days from the day we first contacted you to provide all documentation or information requested to complete the verification. The time that Amazon takes in reviewing and validating the information or documentation provided will not be counted against the 60 days threshold you are given. Failure to provide this on time will lead to your disbursements being disallowed until verification has been completed.

If it has been more than 60 days since we first contacted you, your disbursements may have already been disallowed and will remain temporarily deactivated until the requested information or documentation has been provided and your account has been verified.

Why is this happening?

The UTR HMRC document you provided has expired.

What type of document do I need to provide?

Business verification documents:

– One of the following documents issued by HM Revenue & Customs (HMRC) within the last year:

- Class 2 National Insurance Contributions (NICs) Bill

- Online VAT Certificate

- Self-Assessment notice to complete a tax return

- Letter confirming your Unique Taxpayer Reference (UTR) number

- Self Assessment Statement

- Short Tax Return.

We can also accept the following documents issued by HMRC:

- Certificate of Registration for Value Added Tax (VAT)

- "Welcome to Self-Assessment" letter confirming your UTR number

- Letter confirming your VAT number, following a VAT1 application.

If you are unable to provide any of these documents, you can request a Confirmation of Unique Taxpayer Reference letter by calling HMRC and asking for the "Self-Assessment Department". The letter may take two weeks to arrive by mail.

How do I resolve this situation?

Ensure that the document meets the following criteria:

– The document must be dated within 12 months.

– The document must not be a screenshot.

The document must be in one of our supported languages. The supported languages are English, Chinese, Dutch, German, Italian, Spanish, Swedish, French, Turkish, Polish, Portuguese, Arabic, Hindi, Tamil, Vietnamese, Thai, and Japanese. If the original document is not in a supported language, please provide a copy of both the original document and a certified translation.

_ _

How do I submit the required documents?

To continue with your account verification, follow the below instructions to provide the requested document.

1. Go to the "Identity information" section of Seller Central.

https://sellercentral-europe.amazon.com/sw/SSR/BusinessKYCInfo/spaDashboard

2. Follow the prompts to upload the required document.

3. Click "Save" and "Submit for verification".

Once we have received the required documents, we will continue with your verification.

We’re here to help

If you have any questions, you can contact us at any time:

https://sellercentral-europe.amazon.com/help/hub/support

The Amazon Payments team

I clicked on the link provided and followed the steps to upload one on the suggested documents, namely my last ‘Self Assessment Statement’ dated November 2021. This was accepted and the message ‘Successfully submitted all the mandatory information’. Then approximately ten minutes later I received the following email, headed Know Your Customer (KYC) verification process support, from Amazon Seller Central Notifications(Do Not Reply) <donotreply@amazon.com>:

Dear Seller

Greetings from Amazon,

To sell on [Amazon.co.uk], you must complete an account verification process. You must complete this verification before reaching €15,000 (or GBP equivalent) in disbursements, or your account will be suspended.

A dedicated team of associates are available to help you with this. If you wish to avail of this assistance, please follow the steps below:

1. Click on this link: [https://sellercentral-europe.amazon.com/cu/contact-us?ref=ag_contactus_shel_xx_

2. Click on the “Selling on Amazon” option

3. On the right side of the screen, click on ‘My issue isn’t listed here: contact support’

4. The left side of the screen should now activate, please click on ‘Your Account’

5. Click on ‘Account Verification’ and choose the contact option that best reflects your issue.

Once your case is created, you will receive prompt communication via phone or email in order to ensure you receive the support required to resolve your query.

For more information on what is required to sell on Amazon, refer [https://sellercentral.amazon.co.uk/gp/help/help.html/ref=ag_201200780_cont_521?ie=UTF8&amp;itemID=201200780&amp;language=en_GB

We look forward to speaking with you.

Amazon Payments

I didn’t and still don’t know what this means. If I go to seller central now, I have a red alert box which states: Additional information required

Additional information is required for the verification of your Selling on Amazon payment account. Your selling privileges may be temporarily suspended if you do not provide the required information.

[Provide the required information]

When I click on this box, I am taken back to the screen I was shown immediately after successfully uploading my most recent ‘Self Assessment Statement’. However, now I look at it more closely, it is divided into three sections:

The Top section is headed ‘Identity Information’ (Review, edit and verify your personal and business information before submitting). This has a yellow exclamation mark inside a yellow triangle, with the following message: Additional information is required to verify your account

Please provide the information or upload documents as requested. You may not disburse funds while your verification is occurring. Verifications can take over 24 hours, and might take up to 10 working days in some cases. Below this is a large yellow button (Submit for verification).

The Middle section is headed ‘Business and contact information’. This shows:

My name

Sole Proprietor

My GB business address

My landline telephone no.

and my email address

Then below this is where it states: ‘Successfully submitted all the mandatory information’

The Bottom section is headed ‘Primary Contact’, under which there is my name and my email address. Below this another ‘Submit For Verification Button’, but no exclamation triangles.

The question is: Am I required to upload any more documentation, and if so what? The requirement for ‘The Business and contact information’ provided a clear list of document options to upload, hence I uploaded my latest ‘Self Assessment Statement’. However, it is not clear why I have an exclamation triangle in the top section of this page. Is it there because my latest ‘Self Assessment Statement’ is not yet verified OR am I expected to upload something else, and if so, how do I find out what is required?