Dear Moderator,

We are writing to you out of frustration with seller support, as we seem to be going around in circles without resolution. We are currently experiencing issues with several orders and hope you can assist us.

In a few instances, A-to-z Guarantee claims were closed by the buyer, the buyer was recharged, but we have not received the corresponding credit. Additionally, we have an instance where an order was refunded to the buyer without a return request or the item being returned to us.

As a small seller, we cannot afford losses such as these and are very concerned about what is happening. We sincerely hope you can help us resolve these issues.

Thank you for your time and attention to this matter.

@Ezra_Amazon @Spencer_Amazon @Winston_Amazon @Sarah_Amzn @Roberto_Amazon @Julia_Amzn