Hi fellow sellers,

Amazon is automatically setting our inventory levels to zero across nearly all listings. We use a verified and integrated external software solution to manage our inventory and pricing. This system regularly sends updates to Amazon, and we can confirm — through Batch ID logs and internal reporting — that the correct data (including stock levels and prices) is being transmitted as expected. However, the Amazon system does not seem to be reflecting these updates. As a result, our listings appear as active, but the available inventory is shown as zero, which completely halts our sales. This is not an issue of inactive or suspended listings — the listings themselves remain active. The core problem is that the stock and pricing data is not updating on Amazon's end, despite being sent correctly from our side. We have reviewed this matter internally and also found that other sellers have faced similar problems in the past. This suggests a potential systemic issue within the platform's update mechanism.

Has anyone else dealt with a similar issue?

Did Amazon eventually help you fix it?

Any advice or insight would be greatly appreciated.