Preventing an obvious thief from reclaiming a refund on a large order
Hi, I have a case which a clear thief has ordered a large quantity of items, they have been tracked with a clear photo of them and their house recieving it. They have then sent a message claiming they have not received the item and on the same day created another large order with a slightly different address. I have over the last two weeks made six attempts to contact them for clarification (via Amazon message, text and voicemail) all of which have been ignored. How do I instruct Amazon not to be complicit in this attempted theft by refunding them (I have already cancelled their latest order on the grounds of undeliverable address, will this count against my customer service stats)? If anyone from Amazon sees this the Order ID which they falsely claim not to have received is 026-2976756-3371508. We have to stop these crooks undermining the Amazon business model. Thanks
Preventing an obvious thief from reclaiming a refund on a large order
Hi, I have a case which a clear thief has ordered a large quantity of items, they have been tracked with a clear photo of them and their house recieving it. They have then sent a message claiming they have not received the item and on the same day created another large order with a slightly different address. I have over the last two weeks made six attempts to contact them for clarification (via Amazon message, text and voicemail) all of which have been ignored. How do I instruct Amazon not to be complicit in this attempted theft by refunding them (I have already cancelled their latest order on the grounds of undeliverable address, will this count against my customer service stats)? If anyone from Amazon sees this the Order ID which they falsely claim not to have received is 026-2976756-3371508. We have to stop these crooks undermining the Amazon business model. Thanks
2 replies
NR_Amazon
@Seller_MPmOAeSJ0Rmck Hello there, and thank you for providing this detail in the Forums!
I would first start off by filing a SAFE-T claim, detailing the specifics you are mentioning in this thread. This information will be relayed to the proper team to look into your issue and take appropriate actions.
More information on this process can be found at this help link. If you have already submitted a claim, or have a Seller Support case on this, feel free to reply back here!
NR_Amazon
Seller_AlYpsVHv0gj21
Please keep us informed about the outcome. There ae many of us sellers who are extremely sceptical about amazon's desire to stamp out this sort of problem
I have no doubt about the sincerity of "NR" and that he/she genuinely wants to help you. Unfortunately it has been shown on countless occasions that Amazon simply close their eyes to many of the problems that get reported - in this case the wholesale fraud committed by many buyers.
