I've just realised you can't claim SAFE-T for an FBA order.

I had an FBA item returned to me today (the order was made in March). The item has either been swapped for a dirty, filthy one or has been just treated badly. Either way, it's in no way the same condition we sent it out in.

I can understand a little wear & tear but it's utterly disgusting.

What can be done in this situation if I can't make a SAFE-T Claim?

I assume nothing but thought I'd ask anyway. Not massively expensive but about £100 cost to me which is a pain.