Option for amazon to prep fragile items before dispatch
Is there an option for add-on protective filling for items I want amazon to prep after I sent them to fulfilment centers?
The units were sent to Amazon FBA a while back and a majority of the sales reported damage to the bowls and plates. Since the items do not have a single scannable barcode (GCID, UPC, EAN, JAN or ISBN) that corresponds to an ASIN in Amazon’s catalogue, we are not eligible to choose the 'Prep by Amazon' option when sending shipments to Amazon.
We labelled the outer cardboard boxes as heavy and fragile, and since we have to prep our shipments to amazon, we used bubble wrap for the inbound shipments to Amazon.
I'm not sure how Amazon or FBA centres store our units, or do they take them out of the inbound boxes when they arrive, and repackage them when sales happen. Now that a lot of our sales have been reported as damaged, we are concerned on how to ensure these items arrive to the customer safely.
Are there any option for me to request to pay Amazon to add protection to the shipments please?
Option for amazon to prep fragile items before dispatch
Is there an option for add-on protective filling for items I want amazon to prep after I sent them to fulfilment centers?
The units were sent to Amazon FBA a while back and a majority of the sales reported damage to the bowls and plates. Since the items do not have a single scannable barcode (GCID, UPC, EAN, JAN or ISBN) that corresponds to an ASIN in Amazon’s catalogue, we are not eligible to choose the 'Prep by Amazon' option when sending shipments to Amazon.
We labelled the outer cardboard boxes as heavy and fragile, and since we have to prep our shipments to amazon, we used bubble wrap for the inbound shipments to Amazon.
I'm not sure how Amazon or FBA centres store our units, or do they take them out of the inbound boxes when they arrive, and repackage them when sales happen. Now that a lot of our sales have been reported as damaged, we are concerned on how to ensure these items arrive to the customer safely.
Are there any option for me to request to pay Amazon to add protection to the shipments please?
0 replies
Christine_Amazon
Hi @Seller_SfJOsfqiVkvYT
The lack of a single scannable barcode for your bowls and plates is preventing you from accessing the "Prep by Amazon" option, which could have helped protect your products during fulfillment.
Unfortunately, Amazon does not currently offer an add-on protective filling service for FBA sellers. The responsibility for properly packaging and labeling your products falls on you as the seller.
However, there are a few things you can try to improve the protection of your fragile items:
Consider using more robust outer packaging, such as double-walled cardboard boxes, to provide an extra layer of protection during handling and storage at the fulfillment centers.
Explore using specialized protective packaging materials, like air pillows or moulded pulp inserts, to securely hold your bowls and plates in place within the outer boxes.
Reach out to Amazon's Seller Support team to see if they can provide any guidance or suggestions on optimizing your packaging for these types of fragile products.
While Amazon does not have a dedicated "fragile item prep" service, they are generally open to working with sellers to find solutions that minimize damage and defects. I'd recommend persistently communicating with them to see if an acceptable compromise can be reached.
Please let me know if you have any other questions.
Christine
