Account has not been verified yet
Hey guys, this side Rudra.
So I created my Seller Central Account on 17th August 2023 (yes I remember that date very well).
I created Amazon Accounts in Asia, North America, the Middle East, and unfortunately Europe.
All my other accounts were verified by the end of August, and now are paying me a [Moderator Edit: removed inappropriate commentary] ton of money, but my Europe Accounts, man I don't understand the problem, Amazon is still unable to verify it.
Apparently, the verification page says that it may take up to 10 working days to verify my account, it seems to me either they meant 10 working months, [Moderator Edit: removed inappropriate commentary]
I wouldn't care whether they verified my account or not, but the problem here is that my payment is stuck with them.
They will not pay me until they verify my account.
And they have not verified my account yet.
i have raised several cases with Seller Central but no hope.
What do you guys suggest?
Am I the first person to which this is happening?
Should I file a lawsuit?
Account has not been verified yet
Hey guys, this side Rudra.
So I created my Seller Central Account on 17th August 2023 (yes I remember that date very well).
I created Amazon Accounts in Asia, North America, the Middle East, and unfortunately Europe.
All my other accounts were verified by the end of August, and now are paying me a [Moderator Edit: removed inappropriate commentary] ton of money, but my Europe Accounts, man I don't understand the problem, Amazon is still unable to verify it.
Apparently, the verification page says that it may take up to 10 working days to verify my account, it seems to me either they meant 10 working months, [Moderator Edit: removed inappropriate commentary]
I wouldn't care whether they verified my account or not, but the problem here is that my payment is stuck with them.
They will not pay me until they verify my account.
And they have not verified my account yet.
i have raised several cases with Seller Central but no hope.
What do you guys suggest?
Am I the first person to which this is happening?
Should I file a lawsuit?
0 replies
Seller_76AUwmqvSyRIM
Sorry to hear of your problem. You are not the only one, by far!
Verification can indeed take many months. Don't ask me why but I guess Amazon as don't need more sellers, the see verification as a cost they can do without and won't give that department the funds it needs to employ enough competent staff.
One quick question as this may be holding up your verification. Do you use FBA in UK/EU? If so, are you VAT registered in the UK/EU? If you don't live in UK/EU, you need to be.
If you are Macaria Herbal PVT Ltd, you live in India so yes, you need to be VAT registered in UK and possible some countries in EU as you do use FBA. I see no VAT number in your profile. You won't get your money until you pay the tax owed and also register.
If that is not you, my apologies.
Ash_AMZ
Hello @Seller_Y044H9sPNQgKh,
Ash here to assist. It has been understood that you need help on the account reactivation.
The verification of your identity is required by law for the use of a payment account.
Did you submit the valid Business verification documents requested? If yes, when did you submit it ?
To help you better, kindly share more information.
Please click here to learn more on the KYC verifications.
If you have any further questions, please don't hesitate to contact us on seller forums.
The forums community and I, are here to assist with your concerns.
Regards,
Ash.
Seller_yk3kzHpjMMa4B
Hi @Seller_Y044H9sPNQgKh,
I am Mary here to assist you.
From your post we understand that you need help with the “Verification process update”.
Thank you for sharing the performance notifications. We would like to confirm that did you submit the requested information as per the performance notifications?
If yes, kindly do wait for verification to be completed.
Verification are based on the information and documentation that team has received from you.
Depending upon the nature of the account,verification can take over 24 hours, and might take up to 10 working days or more in some cases for the investigation to be completed.
You have been remarkably patient in this regard. We encourage you to wait for some more time for the department to complete the investigation and respond. You will be responded through the performance notification from the team.
Your patience is highly appreciated.
Furthermore, for dedicated assistance with verification update, we would recommend you to speak to the Account Health Support team via the “Call me now” button on the Account health page.
If you need any further assistance, you can post here so that we can help you.
Regards,
Mary
